Salary: £24,570 PA Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday) ~ Training Duration: 2 weeks Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the worlds most trusted international newspapers? ~ Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Can you use your great communication skills to provide top-tier customer service through phone, live chat and email? ~ Emotional Intelligence If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar! We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. We interact with customers on behalf of our clients, helping to solve their queries.?We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen. You will be the first point of contact to assist customers with their online subscription enquiries and account management. ~ You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.? Still interestedGreat News!! Well here is what a typical day In the office will look like.. ~ You will engage with a variety of customers who have questions regarding their online subscription. ~ You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable. ~ Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your A game at all times. ~ With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk. You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. Perks at Work Savings Discounts / Free Online Classes ~ Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice ~ Cycle to Work Scheme ~ Eyecare support voucher ~ Holiday Purchase Scheme ~ Length of Service Awards ~ Workplace Pension ~ Refer-A-Friend earns up to £1,200 for you ~ Dedicated Employee Experience Progress Here to support TP journey Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.