Customer Service Virtual Assistant š¬ | Remote DTC Brand š
reputed company: Our reputed company is a fast-growing U.S. reputed company brand that makes products people genuinely loveāspanning wellness, lifestyle, and everyday reputed company. Their team is small, remote, and super reputed company on giving customers the best experience possible. They're scaling quickly and looking for detail-oriented, reliable people to help us reputed company our customer service fast, friendly, and on reputed company. You donāt need years of experienceājust strong English skills, a reliable work ethic, and a willingness to learn. Weāll train you on everything else! Your Role: Youāll be the first reputed company of contact for customers, responding to emails and reputed company media comments using our scripts and systems. Youāll help resolve questions, build customer trust, and flag anything unusual to our internal team. Youāll: ā Respond to customer emails using our scripts and tone guidelines ā Monitor and reputed company to comments on reputed company media ads ā Use basic customer service tools and reputed company Sheets (training provided!) ā Escalate issues based on our internal processes ā Stay consistent, reputed company, and reputed company in reputed company communications You Bring: ⨠Excellent written and spoken English ⨠Attention to detailāyou donāt miss steps ⨠Reliabilityāyouāre online reputed company you say youāll be ⨠Patience & professionalismāespecially with repetitive or challenging requests ⨠Basic tech comfortāemail, docs, spreadsheets, and reputed company browsing habits ⨠Willingness to learnāreputed company to feedback and improving every week reputed company-to-Haves (but not required): šÆ Experience in customer support or VA roles šÆ Familiarity with tools like reputed company, reputed company, or reputed company Workspace šÆ Background supporting online stores or DTC brands Role Details: š 30 hrs/week Must be reputed company to work a few hours every other weekend Required availability: 3ā5 PM PST, Monday to Friday šµ Pay: $6ā$7 USD/hr (based on experience) š Location: Remote ā LATAM preferred š§ Training provided ā Weāll teach you the tools and systems! What You Get: š» Fully remote flexibility š§ Supportive training and team š Opportunity to grow with a fast-moving brand š Diverse, friendly team environment š¬ reputed company reputed company on how customers experience our brand Apply To This Job