Customer Services & Sales Support Representative Job Type: Permanent, Full Time Salary: £26,000 - £30,000 per annum, depending on experience, plus 10% annual bonus Location: Uxbridge area (hybrid) Hours: Monday to Friday Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters? We are recruiting on behalf of our client, a successful and growing specialist distributor, for a Customer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you'll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment. Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service. Why Join? * Salary of £26,000 - £30,000, depending on experience. * 10% annual performance bonus. * Be part of a small, welcoming and family-friendly team. * Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking. The Role * Provide professional support to customers via telephone and email. * Process customer orders, enquiries and sales support requests accurately. * Manage returns, replacement orders, refunds and exchanges. * Resolve customer issues quickly, offering practical solutions where required. * Investigate and respond to customer complaints, ensuring a positive outcome. * Liaise with suppliers, logistics partners and internal departments to keep customers updated. * Escalate recurring issues and help identify improvements to service. * Produce clear, professional email correspondence and maintain accurate customer records. The Ideal Customer Services & Sales Support Representative Will Have * Previous customer service experience within a commercial business environment is essential. * Excellent written and verbal communication skills, with the ability to compose professional emails independently. * Strong organisational skills and the ability to manage multiple priorities. * Good IT skills and confidence using business systems. * A positive, proactive and customer-focused approach. * Experience in a sales support or order processing environment would be advantageous. * Knowledge of technical products such as networking, point-of-sale, Auto-ID or similar equipment would be beneficial but is not essential. This role would suit someone who enjoys building relationships, solving problems and working as part of a close-knit team where everyone contributes to the success of the business. What You Need to Do Now: If this sounds like the role for you, don't wait - apply today with your up-to-date CV! If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. Keywords for this role may include: Customer Services Representative, Customer Service Advisor, Sales Support, Sales Administrator, Customer Support, Order Processing, Customer Care, Customer Services Coordinator, Uxbridge jobs, West London jobs