Customer Support Assistant - Part Time

Part Time Customer Support Assistant at urbanest

Locations: City of London & Victoria

Salary starting: £11, 544 per annum.

Hours: 15 hours per week. Part Time Customer Support Assistant will need to work Saturday and Sunday, between the hours of 7:30am - 8:30pm.

We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment.

Key Responsibilities as Customer Support Assistant:

  • Provide excellent customer service to residents, guests, and university partners.

  • Solve resident problems, including communicating maintenance issues to the team.

  • Assist with parcels, loaning items, and running social events in partnership with universities.

  • Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.

  • Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.

  • Support the on-boarding of new team members and assist with training.

  • Ensure a smooth handover to Night Team colleagues.

  • Work with the Maintenance and Night Teams to ensure smooth operation and resident satisfaction 24/7.

  • Uphold Health & Safety and Fire Safety protocols at all times.

Skills & Experience we're looking for:

  • A strong customer service attitude with a willingness to go above and beyond.

  • Ability to handle a variety of tasks, from maintenance to event support.

  • Team-oriented, with a focus on creating a positive environment for residents.

  • A keen eye for detail and ability to log and communicate observations effectively.

Benefits

  • Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

  • Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

  • Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

  • Recruitment Bounty – Know someone great? Get rewarded when they join

  • Generous Company Pension Contributions – Supporting your future, today

  • Free Eyecare Vouchers – Taking care of your vision

  • Life Assurance Policy – Peace of mind for you and your loved ones

  • Team Events & Staff Parties – Because we believe in celebrating together

  • Long Service Awards – Recognising your dedication and loyalty

  • Employee Assistance Programme – Free, confidential support when you need it

  • Training & Development Programme – Helping you grow your skills and career

  • Perkbox Discounts – Everyday savings on the things you love

  • Half-Price Gym Membership – Stay active with The Gym Group

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...