Data Entry Specialist, Fluent in English and German

Job Description:

  • Deliver customer support via email
  • Build strong and lasting customer relationships
  • Resolve customer issues quickly and efficiently
  • Keep up with evolving tools and technology
  • Escalate complex issues to the appropriate team
  • Review and process incoming seizure-related documents
  • Apply customer happiness practices
  • Maintain understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

Requirements:

  • German (B1 or higher) and English (C1 or higher), both spoken and written
  • 6–12 months of experience in customer support
  • High level of discretion and data protection awareness
  • Strong analytical thinking, research, and problem-solving skills
  • Tech-savvy, with strong system-handling skills
  • Routine navigation of Google Workspace or Microsoft-based environments
  • Fast and accurate typing skills with confident multi-platform usage
  • Proven customer service communication skills
  • Objection handling
  • Structured and benefit-oriented dialogue
  • Empathy and clear, professional articulation
  • Ability to apply communication skills across all customer interaction channels
  • Positive, proactive, and responsible attitude
  • Personal computer with minimum 8 GB RAM
  • Stable internet connection with 50 Mbps download and 40 Mbps upload

Benefits:

  • Fixed schedule: Monday–Friday, 9 AM–6 PM GMT+3
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • Culture built on trust, with no time-tracking requirements
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