Driver, Customer Delivery Hub Technician

At a glance

Role Title: CDH Technician

Position: This position is a permanent

Hours of Work: Full Time, 41 Hours. Working 4 days out of 6, Monday to Saturday. Two shifts available.

AM 06:00-17:00 Monday to Saturday
PM 10:30-21:30 Monday to Friday. 07:00-18:00 Saturday

Location: Origin Park CDH

Salary: The starting rate for this position is £36,368.00, Annual

Please note: The PM shift will attract a potential shift premium of 3.1% of base rate, this is an additional earning of up to £995.10, Annually.

Please note: due to the nature of this role, we require all applicants to be over 18 to apply.

About the Role

As our Technician, you will be the face of the John Lewis & Partners brand. As a member of our Customer Delivery Team, you will complete installation/assembly services in our customers\' homes whilst adhering to legislation and Partnership policies. You will also mentor and coach colleagues of varying abilities to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer delivery installers.

What will you be doing:

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route you will then undertake your deliveries and collections for the day alongside your colleague.

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer\'s goods to their room of choice and undertake any services that have been booked. These may include completing Wall Mount TV Installation, Integrated Appliances or Hard Wired Appliances. Please note this role involves heavy lifting.

Our Customer Delivery Hub Technicians will demonstrate an enthusiasm for delivering high standards in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements. You will have the technical competence and a desire to develop performance for yourself, colleagues and the business.

You will act as an ambassador for the John Lewis brand, focused on delivering and surpassing the exemplary service expected of us. You will accurately adhere to the business systems and processes to minimise costs.

Required essential experience skills and qualifications:

  • UK C1 License
  • Previous experience driving a 7.5-tonne vehicle.
  • Previous experience in a customer-facing role
  • Good communication skills, both over the phone and face-to-face
  • Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, mattresses etc.)

Benefits of the Partnership and the Role

  • Full-time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).
  • Excellent work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy
  • Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years\' service, you\'ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
  • You\'ll get a Partnership discount in-store and online once you complete your Earning Membership period. That\'s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You\'ll also be able to nominate someone you live with to share your discount.
  • We\'re proud of our exclusive hotels based in some of Britain\'s most stunning areas and once you\'ve been with us for three months, you\'re welcome to explore them.

To learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/

Next Steps

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under \"Internal application process\").

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

You\'ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\'ll be sure to discuss it with you.

#J-18808-Ljbffr Salary: GBP 36368 - 37363 per year Experience: 3 years required
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...