Emergency Medical Advisor (999 Call Handler)
Job Introduction<p><strong>Nottingham – East Midlands Ambulance Service NHS Trust - </strong> <strong>£27,279 – £32,048</strong></p><p>(Band 3 progressing to Band 4, plus unsocial hours enhancements)</p><p><strong>Full-time, Permanent</strong></p><p><strong>Be the Voice That Makes a Difference</strong></p><p>When someone dials 999, you’ll be the calm and caring voice that helps save lives. Join <strong>East Midlands Ambulance Service (EMAS)</strong> as an <strong>Emergency Medical Advisor (999 Call Handler)</strong> and start a career where every day you’ll make a real impact.</p><p>You’ll receive full training to handle emergency and urgent calls, guiding people through life-saving advice while dispatching help. After 12 months, you’ll progress to <strong>Emergency Medical Advisor Mentor (Band 4)</strong> supporting and developing new call handlers.</p><p>Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.</p><p>You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.</p><p><strong>What You’ll Do</strong></p><ul><li>Answer 999 and urgent calls from the public and healthcare professionals</li><li>Assess and prioritise calls using established clinical triage systems</li><li>Provide essential, pre-arrival medical instructions to callers</li><li>Work shifts (including nights, weekends, and public holidays) as part of a 24/7 team</li></ul><p><strong>Why Join EMAS?</strong></p><p>Working for the ambulance service is an experience like no other. Every call you answer could change, or even save a life. You’ll offer reassurance, guidance, and compassion to people in crisis, helping them through some of their most difficult moments.</p><p>At EMAS, you’ll find:</p><ul><li><strong>A meaningful career:</strong> Make a direct impact on people’s lives every day.</li><li><strong>Career development:</strong> Ongoing training, mentoring opportunities, and clear routes for progression.</li><li><strong>Supportive environment:</strong> Work as part of a dedicated team with expert training and guidance.</li><li><strong>Career progression reviews:</strong> Annual reviews to support your ambitions and growth.</li></ul><p><br></p>The Ideal Candidate<p><strong>About You</strong></p><p>We’re looking for individuals who can stay calm under pressure, think quickly, and show empathy and professionalism in every interaction. You should have:</p><ul><li>Experience working in a fast-paced or high-pressure environment.</li><li>Strong communication and IT skills.</li><li>The ability to work independently and as part of a team.</li><li>A commitment to patient safety and high-quality service delivery.</li></ul><p><strong>Training</strong></p><ul><li><strong>5 weeks of full-time classroom-based training</strong>, followed by approximately <strong>8 mentored shifts</strong>.</li><li>Some training may be virtual or off-site — please consider this before applying.</li><li>Annual leave is restricted during the training period.</li></ul><p><strong>Benefits</strong></p><p>As part of the NHS, you’ll enjoy a comprehensive benefits package including:</p><ul><li>27 days annual leave, rising to 33 with service, plus bank holidays (pro rata).</li><li>Unsocial hours, shift, and overtime pay enhancements.</li><li>NHS Pension Scheme membership.</li><li>Uniform provided.</li><li>Occupational Health and Employee Assistance Programme.</li><li>NHS Discounts in over 200 retailers (including travel, insurance, dining, and more).</li><li>Peer support networks and a strong focus on wellbeing.</li><li>Commitment to equality, diversity, and inclusion in everything we do.</li></ul><p>If you’re ready for a challenging but deeply rewarding role that truly makes a difference, <strong>apply now</strong> to join our team at East Midlands Ambulance Service.</p>
