Enterprise Account Operations Associate

Requirements

  • 5+ years Experience in account operations, partner operations, sales operations, customer success operations, enterprise account support or a related operational role
    • ,
  • Demonstrated experience creating, improving or scaling processes and workflows
    • ,
  • Comfortable working in ambiguous environments where processes and ways of working are still evolving
    • ,
  • Strong ownership mindset with the confidence to make recommendations, challenge existing approaches constructively and drive work forward
    • ,
  • Strong stakeholder management skills, with experience navigating multiple internal and external stakeholders
    • ,
  • Proven ability to collaborate effectively across functions and influence without direct authority
    • ,
  • Strong project management and organisational skills with the ability to manage multiple workstreams simultaneously
    • ,
  • Analytical mindset with the ability to use data to identify problems, opportunities and potential solutions
    • ,
  • Advanced Excel or Google Sheets skills and confidence working with large datasets. Experience with SQL or other data tools is a plus
    • ,
  • Strong written and verbal communication skills
    • ,
  • Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt as the business evolves
    • ,
  • All qualified individuals are encouraged to apply

What the job involves

  • As an Enterprise Account Operations Associate, you will play a key role in supporting the Enterprise Account Management team and the day-to-day operations of an evolving portfolio of hotel groups across the globe
    • ,
  • You will help design and execute operational processes that enable us to onboard, launch and support enterprise hotel partners at scale
    • ,
  • This includes hotel group onboarding and rollout, portfolio-level supply optimisation, platform education, reporting and strategic initiatives that drive partner success
    • ,
  • Support the day-to-day operational management of enterprise hotel group partners across global markets
    • ,
  • Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb
    • ,
  • Build, document and continuously improve operational processes and workflows
    • ,
  • Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively recommend solutions
    • ,
  • Manage projects involving multiple internal and external stakeholders, ensuring clear ownership, communication and delivery
    • ,
  • Partner cross-functionally to resolve operational issues and improve the experience for hotel partners
    • ,
  • Support portfolio-level supply optimisation and platform education initiatives
    • ,
  • Use data and reporting to identify opportunities, track performance and inform operational decisions
    • ,
  • Balance multiple priorities in a fast-moving environment where requirements and processes may continue to evolve
    • ,
  • Take ownership of problems from identification through to resolution, escalating appropriately while bringing recommendations and potential solutions
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...