[Entry] Data Analyst / Case Management (Government | Python | AI Projects)

šŸ“ Location: Outram Park

šŸ’° Salary: Up to $4,238/month

šŸ“… Contract: 1 September 2026 ā€“ 1 September 2027 (1 Year)

šŸ•’ Working Hours:

  • Monday ā€“ Thursday: 8:30 AM ā€“ 6:00 PM
  • Friday: 8:30 AM ā€“ 5:30 PM

About the Role

Looking to kickstart your career in data analytics within the public sector? We are seeking 2 Entry-Level Data Analyst / Case Management Executives to support citizen-facing operations and data analytics initiatives. This role offers the opportunity to work on case management, reporting, CRM systems, and AI-related projects while gaining valuable exposure in a government environment.

This is an excellent opportunity for those who enjoy problem-solving, working with data, and improving operational processes.

Key Responsibilities

  • Handle enquiries and assess appeals relating to government schemes in accordance with established policies and procedures.
  • Review cases and provide recommendations based on established guidelines.
  • Manage complex cases, ensuring timely follow-up and resolution.
  • Liaise with government agencies and internal stakeholders to gather information and coordinate responses.
  • Analyse operational data, public feedback, and service quality trends.
  • Prepare reports, dashboards, and performance metrics for management.
  • Support CRM system enhancement projects and AI-related initiatives, including Retrieval-Augmented Generation (RAG) use cases.
  • Perform data cleansing, text analysis, and pattern matching using Python and regular expressions where required.
  • Identify opportunities to improve operational processes and support system enhancement initiatives.
  • Perform other administrative and operational duties as assigned.

Requirements

  • Degree in any discipline with relevant internship or work experience.
  • Internship or working experience in customer service, operations, case management, public administration, data analytics, or related fields will be advantageous.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Basic knowledge of Python programming.
  • Experience using regular expressions (Regex) for text cleaning or data extraction will be an advantage.
  • Experience preparing reports, dashboards, or performance metrics is preferred.
  • Able to manage multiple priorities and meet timelines.
  • Good communication and stakeholder management skills.
  • Able to work independently and collaboratively in a team environment.

Why Join Us?

  • Gain valuable experience in a government agency.
  • Exposure to data analytics, CRM systems, and AI initiatives.
  • Develop practical experience in Python, reporting, and operational analytics.
  • Opportunity to work on meaningful projects that improve citizen services.
  • Collaborative and supportive working environment.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd ā€¢ RCB No. 200007268E ā€¢ EA License No. 01C4394ā€¢ Reg. R25159218 (Teoh Ying Ying)

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