Entry Level Field Service Engineer – Ipswich and Surrounding areas

An excellent entry point into engineering

If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.

  • Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
  • Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

  • This is a field role, so start/finish times vary with customer needs and travel.
  • Core hours apply; however, because of the nature of the job, flexibility is required.
Weekend rota & earning opportunity
  • This role includes participation in a weekend/bank holiday support rota with additional pay.
  • Potential of additional earnings through Weekend and Bank Holiday Rota participation.
  • Opportunities to earn more by taking on additional weekend cover when available.
  • Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression Progression opportunities exist for the right person, including:
  • Technical progression (advanced diagnostics, product expertise, specialist support).
  • Leadership/management progression (coaching, planning, field leadership).

What you’ll do

  • Start your day from home, head to customer sites, and manage jobs through our field service system.
  • Meet the customer, understand the issue, and keep them updated as you resolve the problem.
  • Use a Windows laptop to review system logs, run checks, and record your work.
  • Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
  • Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
  • Test the equipment and clearly document what you’ve done before leaving.
  • Use quieter time for structured learning and training modules.
Service levels & priority work
  • You’ll work to agreed service levels (SLAs) that help keep customer sites running.
  • Most work is planned maintenance and scheduled visits.
  • When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
  • Our aim is always a first-time fix and minimal disruption for the customer.
Training & support
  • Structured onboarding and shadowing.
  • Product training and access to learning modules/Academy development.
  • Ongoing support from schedulers, technical support, and field leadership

What we’re looking for

Essential:

  • Full UK driving licence.
  • Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
  • Comfortable using a Windows laptop and learning new software.
  • Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
  • A professional, customer-friendly approach — you represent GLORY on site.
Preferred:
  • Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
  • Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
  • Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

Job Benefits

  • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
  • Company Car
  • Competitive company pension scheme
  • Ongoing training and development
  • Private medical insurance for all employees (enhanced membership can be purchased for other family members)
  • Dental insurance for all employees
  • Life assurance
  • Income protection scheme
  • Employee assistance programme
  • Employee Wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discount
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