<div class="iCIMS_JobContent"> <strong>POSITION OVERVIEW</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>At MCI, we are committed to creating an environment where professionals can build meaningful careers, access ongoing learning and development opportunities, and help drive the success of a globally expanding, industry-leading organization.</p> </p> <p>The <strong>Evening Virtual Banker</strong> provides professional digital banking support to customers outside of standard business hours. This role is focused on resolving service problems, handling account inquiries, and providing fast, accurate assistance.</p> </p> <p>To be considered for this position, you must submit a complete application on our company careers page, including all screening questions and a brief pre-employment test.</p> </div> </div> </div> <p> <strong>POSITION RESPONSIBILITIES</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p> <strong>Key Responsibilities:</strong></p> </p> <ul> <li>Provide outstanding customer service through online and phone channels.</li> <li>Accurately process deposits, transfers, and account updates.</li> <li>Respond to after-hours questions and resolve service issues.</li> <li>Help customers understand mobile and online banking features.</li> <li>Follow all security procedures and related policies.</li> </ul> </div> </div> </div> <p> <strong>CANDIDATE QUALIFICATIONS</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p> <strong>ARE YOU A GOOD FIT FOR THIS POSITION?</strong> </p> <p>We encourage all positive, motivated applicants to apply. The ideal candidate is highly driven and committed, with the following qualities:</p> </p> <ul> <li>High School Diploma or GED</li> <li>Previous banking experience or virtual customer service experience preferred</li> <li>Strong interpersonal and written communication skills</li> <li>Ability to work independently during non-traditional hours</li> </ul> </div> </div> </div> <p> <strong>COMPENSATION DETAILS</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p> <strong>LOOKING FOR AN EMPLOYER THAT VALUES YOUR EFFORT?</strong></p> <p>At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting pay is determined by experience, and we offer a range of benefits and incentives to support and recognize our team members.</p> </p> <p> <strong>What You Can Expect from MCI:</strong></p> <p>We understand the importance of balance and support, which is why our benefits and incentives go beyond a paycheck. Team members can enjoy:</p> </p> <ul> <li><strong>Paid Time Off:</strong> Earn PTO and paid holidays to take the time you need.</li> <li><strong>Incentives & Rewards:</strong> Join daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!</li> <li><strong>Health Benefits:</strong> Full-time employees can access comprehensive medical, dental, and vision coverage after 60 days, and all employees can access MEC medical plans after just 30 days. Benefit options vary by location.</li> <li><strong>Retirement Savings:</strong> Plan for the future with retirement savings programs where available.</li> <li><strong>Disability Insurance:</strong> Short-term disability coverage is available to help protect you during unexpected situations.</li> <li><strong>Life Insurance:</strong> Access life insurance options to help protect your loved ones.</li> <li><strong>Supplemental Insurance:</strong> Accident and critical illness insurance.</li> <li><strong>Career Growth:</strong> With a focus on internal promotions, employees have strong opportunities for advancement.</li> <li><strong>Paid Training:</strong> Build new skills while still getting paid.</li> <li><strong>Fun, Engaging Work Environment:</strong> Work in a team-oriented culture that encourages collaboration and engagement.</li> <li><strong>Casual Dress Code:</strong> Dress comfortably while you work.</li> </ul> <p> <strong>Compensation & Benefits That Fit Your Life</strong></p> <p>MCI is proud to tailor our offerings to meet the needs of our diverse workforce across subsidiaries and locations. While specific benefits and incentives may differ by region, our core commitment remains the same: recognize effort, provide growth opportunities, and create a workplace where every employee feels appreciated.</p> </p> <p>If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the right place for you. Apply today!</p> </div> </div> </div> <p> <strong>PHYSICAL REQUIREMENTS</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>This role is based in a professional office setting. While performing the job, the employee will primarily sit for long periods and must be able to sit or stand for extended times while using a computer and a telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally need to move around the office to complete tasks; reach in different directions; lift or lower objects; move objects from one place to another; hold items; and lift or exert force of up to forty (40) pounds.</p> </div> </div> </div> <p> <strong>CONDITIONS OF EMPLOYMENT</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p> <strong>All MCI Locations</strong></p> <ul> <li>Must be legally authorized to work in the country where the job is located.</li> </ul> <p> <strong>Depending on the program and the position’s location</strong></p> <ul> <li>Must be willing to complete up to a Level II background check and/or a security investigation, including a fingerprint. Job offers depend on the results of the background/security investigation.</li> </ul> <p>Must be willing to complete a drug screening. Job offers depend on drug screening results. (This does not apply in Canada.)</p> </div> </div> </div> <p> <strong>REASONABLE ACCOMMODATION</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>In line with the Americans with Disabilities Act (ADA), MCI and its affiliates will provide reasonable accommodations upon request by a qualified applicant or employee with a disability, unless doing so would cause undue hardship. This policy applies to all aspects of employment. If you need reasonable accommodation, contact Human Resources.</p> </div> </div> </div> <p> <strong>EQUAL OPPORTUNITY EMPLOYER</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>At MCI and its subsidiaries, we value differences and believe diversity benefits our employees, our company, our customers, and our community. All hiring and employment decisions at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. Employees share responsibility for supporting MCI’s diverse, equal-opportunity workplace commitment.</p> </p> <p>MCI does not discriminate against employees or applicants based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic under applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a way that aligns with local and federal requirements.</p> </p> <p>MCI will not tolerate discrimination or harassment based on any of these characteristics. These principles apply to all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and social and recreational programs, as well as discipline. MCI also provides reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances in the location where the employee works.</p> </div> </div> </div> <p> <strong>ABOUT MCI (PARENT COMPANY)</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>MCI helps customers address their CX (customer experience) and DX (digital experience) challenges in new ways, delivering industry-leading solutions that create exceptional experiences and improve performance. MCI supports companies with business process outsourcing, staffing augmentation, contact center customer services, and IT services by providing general and specialized hosting, software, staff, and related services.</p> </p> <p>In 2019, Marlowe Companies Inc. (MCI) was recognized by Inc. Magazine as Iowa’s Fastest Growing Company in Iowa and was named the 452nd Fastest Growing Privately Held Company in the United States—earning a place in the coveted Top 500 for the first time. MCI’s subsidiaries had previously appeared on Inc. Magazine’s List of Fastest-Growing Companies 15 times. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.</p> </p> <p>Through digital modernization, MCI helps clients do more for less. MCI is the holding company for a variety of tech-enabled business services companies. MCI organically grows, acquires, and operates companies with complementary products and services portfolios, including (but not limited to) Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), claims processing, collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), application software development, managed services, and technology services for mid-market, Federal, and enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners under the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.</p> </div> </div> </div> <p> <strong>…………….</strong> </p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>The purpose of the job description above is to give potential candidates a general overview of the role. It is not a complete list of all duties, responsibilities, skills, and qualifications required. Your supervisors or managers may ask you to perform other duties as needed. Your performance will be evaluated in part based on how well you carry out the tasks listed in this job description.</p> </p> <p>The employer has the right to update this job description at any time. This job description is not a contract of employment, and employment may be ended at any time by either you or the employer, for any reason.</p> </div> </div> </div> </div> <hr class="lis-container__job__content__description__hr">