Fixed Operations Specialist

Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or a surrounding area approved by leadership within 60 days of the start date.


The Role  

The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning. 

What You'll Do (Responsibilities)  

  • Serve as a trusted advisor to Zone and District Parts and Service Managers, providing guidance and support to achieve business objectives. 
  • Drive revenue growth, key performance indicator (KPI) performance, and effective execution of Customer Care and Aftersales programs and initiatives. 
  • Identify, address, and resolve Zone and District business needs across areas such as inventory management, warranty, customer experience, retention, training, and electric vehicle compliance. 
  • Develop, implement, and document action plans to address performance gaps, business challenges, and emerging opportunities. 
  • Partner with regional and field teams to ensure execution aligns with business goals, performance metrics, and established action plans. 

Your Skills & Abilities (Required Qualifications)  

  • Bachelor's Degree or Equivalent Experience 
  • 5+ years of relevant experience, guiding and improving fixed operations 
  • Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience 
  • Ability to travel >50% of the time domestically, cross multiple states within the region 
  • Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed  

What Can Give You a Competitive Advantage (Preferred Qualifications)     

  • Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements. 
  • Strong consultative and relationship management skills with the ability to influence internal and external stakeholders. 
  • Results-oriented professional with demonstrated success leading change and driving business outcomes. 
  • Excellent written, verbal, and presentation communication skills. 
  • Strong organizational, time management, and prioritization abilities. 
  • Effective problem-solving and decision-making skills in a fast-paced environment. 
  • Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments. 
  • Demonstrated innovation, creativity, and continuous improvement mindset. 
  • Self-starter with a high degree of initiative, adaptability, and accountability. 
  • Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.  
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...