Front Office Host/ess

Salary: £27,427 + Tronc

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.

The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.

Duties and responsibilities related to the Front Office Host/ess role

• Ensures that the task sheets are accurately completed at all times to ensure the most efficient communication with all Hotel departments.
• Responsible for managing the flow of incoming guest services email requests and their delegation for completion
• To meet and greet arriving and departing guests in a friendly and courteous manner assisting with luggage and transportation arrangements as appropriate.
• Runs online back-ups every hour so that regular saves are done.
• Ensures that all city ledger and third party payment correspondence is available upon check in and that the information corresponds in Opera and Reserve.
• Ensures that all group correspondence is available on check in and that the information corresponds in Opera.
• Checks and actions the trace report on a daily basis and reports all unresolved traces to the Shift Leader
• Allocates showrooms on a daily basis according to guidelines.
• Balances the house count for the day to reflect actual room availability.
• Allocates arrivals for the day, focusing on VIP arrivals and guests with special requests.
• Checks and resolves room discrepancies on a daily basis.
• Checks that early arrival guests are dealt with in an efficient and speedy manner using the queue room procedure.
• Ensures that express checkouts are settled in an efficient and speedy manner.
• Ensures that room moves are actioned according to standard operating procedures.
• Does daily credit limit checks and reports guests without sufficient credit to the Front Office Manager.

About you

We are looking for a confident and service-oriented Front Office Host with a passion for delivering exceptional guest experiences. Previous experience in a similar front-of-house or hospitality role is highly advantageous, with hotel or resort experience considered a strong asset. You should have excellent communication skills, a professional appearance, and the ability to remain calm and courteous in a fast-paced environment. A proactive, team-focused attitude and strong organisational skills are essential, along with a genuine enthusiasm for customer service and attention to detail.

Benefits you will enjoy as a Front Office Host/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide 
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme 
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Front Office Host/ess role and start your journey with Hyatt Hotels!