Full-Time Team Leader with Performance Management in Larkhall

Are you looking to start your career as a Full-Time Team Leader with Performance Management in Larkhall in Larkhall? Teleperformance is currently hiring local talent for this position!

Summary

Exciting opportunities for new Team Leaders to join a prestigious banking client. The role requires a driven and competitive individual with a desire to develop others, thriving in a fast-paced environment.

TPUK

We have exciting opportunities available for new Team Leaders to join our prestigious banking client. If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!

 

Team Leader vacancy

 

Start Date: 26th October 2026

Location: On site role - Glasgow city centre 

Hours: Full-time 40 hours per week, full flexibility required between 7am – 9pm Monday to Saturday & 10am to 5pm on Sunday

Contract: Permanent

Salary : £27500

 

Role Overview

 

As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations.

 

You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.

 

Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:

 

  • Maintain effective control of all aspects of people processes including absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks

  • Contribute ideas and suggestions to improve business processes

  • Coach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.

  • Create a highly engaging, inclusive, and fun work experience for your team.

 

You will ideally have:

 

  • Proven people management skills with the ability to lead and motivate a team and act as a role model

  • Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels

  • Experience of working within a contact centre environment

  • Demonstrable experience of managing multiple workflows within a systems thinking environment

  • Understanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself

  • Performance and quality management experience

  • Used to working in a high volume, fast paced, ever changing environment

  • Proven ability to multi-task a number of sometimes conflicting priorities

  • Passion for working as part of a team

  • Consistently strive to exceed customer expectations

  • Excellent communication and interpersonal skills

  • The ability to plan and prioritise your workload

  • Computer literate and have a working knowledge of Microsoft Office applications

  • Natural leader who acts decisively and who shows resilience

  • Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner

  • Strong work ethic

  • Strong motivational leadership confidence

 

 Core Skills:

 

  • Process Excellence

  • Project & Change Management

  • Collaboration

  • Communication

  • Emotional Intelligence

  • Critical Thinking

  • Solution Orientation</spa

Benefits

  • Paid Time Off

Responsibilities

Responsible for the delivery and improvement of customer experience through management and coaching of a team. Ensure a positive, productive, engaging team culture delivering a brilliant experience by leading, inspiring, motivating, coaching, and managing people to deliver exceptional quality while meeting operational and business targets. Create a customer-centric culture, ensuring all team activities focus on effective delivery of a brilliant experience in every interaction, driving high customer satisfaction. Maintain effective control of people processes including absence management, one-on-ones, disciplinary, capability, and grievance procedures.

Key Aspects

Team Leadership, Customer Experience Management, People Management, Coaching, Performance Improvement, Banking Sector Support.

Apply for this Team Leader vacancy in Larkhall role today via Placed.

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