Join to apply for the Functional Specialist Team Manager role at CapitaBase pay range: dynamic Team Managers to lead teams of up to 20 Functional Specialists delivering WCA Assessments. In this role you will achieve contracted service levels, deliver key performance indicators, and ensure HAAS meets business objectives. You will motivate teams to maximize performance and operational effectiveness while maintaining high standards of claimant care and quality. Manage policies, procedures, documentation, set objectives, conduct internal checks, and plan workloads.What you\'ll be doing Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints.Responsible for managing human resources and making key decisions. Develop direct reports through personal accountability and effective performance management. Set objectives, conduct 1-2-1 meetings and appraisals, oversee recruitment and selection, provide coaching, and manage absences and disciplinary actions.Proactively motivate staff, develop a team ethos, and minimize staff absence and attrition.Ensure all defined processes and reporting requirements are followed by team members.Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities.Collaborate with the Quality Learning Support team, Regional Clinical Team and Clinical Governance Team to monitor quality and coach Functional Specialists.Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address development or improvement opportunities. Participate in the escalation process, identify operational risks and issues, and act as a decision‐maker.Support the Service Delivery Manager in managing internal and customer‐driven changes and initiatives.Maintain strong communication links with internal and external stakeholders.Complete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the PIP assessment service.What we\'re looking for Full UK driving licence and access to own vehicle.Proven experience in managing large teams of 15 or more.Extensive experience in performance management.Team leadership and coaching experience.Demonstrable planning, leadership, motivational and organisational skills.Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans.Proven track record of building and developing teams.Ability to develop and deliver presentations to direct reports and stakeholders.Strong analytical skills – familiar with MS Office, particularly Excel, Word and PowerPoint.About HAAS The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person\'s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.What\'s in it for you 25 days holiday (rising to 27) with the opportunity to buy extra leave.Paid day out of the office, volunteering for charity partners or a cause of your choice.Auto‐enrolment to pension, life assurance, cycle2work, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and more.Voluntary benefits designed to suit your lifestyle – discounts on retail and socialising, health & wellbeing, travel and technology.Access to Employee Network Groups to connect and learn on an inclusive platform.Equal Opportunities At Capita we are committed to an inclusive, barrier‐free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer. Please email reasonableadjustments@capita.com or call 07784 237318 for adjustments during recruitment.Apply now Choose \'Apply now\' to fill out our short application, so that we can learn more about you.

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