German Customer Advisor Swiss Telecom Account - Sofia - Hybrid Options

German Customer Advisor (Swiss Telecom Account) - Sofia | Hybrid Options

German-Speaking Customer Support Advisor - Sofia, Bulgaria Live, Work, and Thrive in One of Europe's Most Dynamic Capitals! Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.

Compensation & Financial Benefits - Base Salary:
€1,636.14 gross / month - Billing Skills Bonus:
€102.25 gross / month - Unlimited Sales Bonus:
Driven individuals and top performers regularly earn over €1,000+/month on top of their base.
• Monthly meal vouchers - Full private health insurance - Fully covered Multisport card (access to gyms, pools, and fitness studios) - Paid, structured 5-week onboarding and training program

Why Move to Sofia? Sofia perfectly balances a bustling career hub with a laid-back, adventurous lifestyle.
It stands out as one of Europe's most affordable and exciting capitals:

  • One of the lowest costs of living in the EU-your money goes much further here.
  • A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife.
  • Vitosha Mountain is just minutes from the city center, offering world-class hiking in the summer and skiing/snowboarding in the winter.
  • Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.

Your Role & Responsibilities - As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value.
• Handle inbound inquiries from German-speaking customers.
• Analyze and resolve administrative and technical topics (product features, billing, etc.).
• Update internal databases and customer management systems accurately.
• Collaborate with internal teams and escalate complex cases when necessary.

Work Schedule & Flexibility - Rotating shifts scheduled between 09:
00 and 22:
00, Monday to Sunday.
• Options for 8-hour, 6-hour, and 4-hour shifts to help match your lifestyle.
(Note:
Potential future late shifts until 01:
00 may be introduced later).
• Based in a modern, high-tech office environment at Mega Park, Sofia.
• Start fully office-based to bond with your team.
After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs.

Growth & Career Progression You aren't just taking a job; you are starting a career path.
With a structured 5-week paid training program, you will be set up for absolute success.
This project is expanding rapidly, meaning internal promotions happen frequently.
Successful advisors regularly move into roles such as:

  • Team Leader
  • Quality Trainer or Sales Coach
  • Subject Matter Expert (SME)

Ready to take the leap? Apply today to start your international adventure in Sofia!

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