GFIE-450 - DWP Work Coach (Multiple Locations - see below)

Overview

This role at Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months.

We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\'s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Organisation: The Department for Work and Pensions (DWP)

Job Title: Work Coach

Job Grade: Executive Officer (EO)

Positions available: 19

Salary: National £30,975

Location:

  • 2 x Erdington B23 6TD
  • 1 x Leicester Charles St LE1 3JD
  • 1 x Luton LU1 2ER
  • 2 x Bedford MK40 2EH
  • 1 x Leamington Spa CV32 4JE
  • 1 x Hereford HR1 2LX
  • 1 x Leominster HR6 8JE
  • 1 x Doncaster DN1 3LL
  • 1 x Hull HU2 8NF
  • 1 x Sleaford NG34 7DT
  • 1 x Sheffield Bailey Court S1 3SY
  • 1 x Sheffield Cavendish Court S1 2DR
  • 1 x Sheffield Hillsborough S6 2GG
  • 1 x York YO31 7JZ
  • 1 x Barnsley S70 2RL
  • 1 x Mexborough S64 0BD

This is an office based role in a Jobcentre.

Contract Length: 18 months

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!

Job description

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

Key Accountabilities

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

  • Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
  • Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
  • Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
  • Building positive relationships with customers that encourages, motivates, and builds trust.
  • Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
  • Making timely decisions, based on customer needs, and referring them to appropriate help and support.
  • Be accountable for performance and management of your caseload.

Person specification

What we are looking for:

  • Effective communication skills both verbally and in writing to a wide range of diverse customers.
  • The ability to understand complex information and give clear explanations to the customer.
  • You will be able to coach customers to improve their movement into work.
  • You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
  • You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

How to Apply:

How to Apply

To apply we will need:

  • A completed Expression of Interest form - Please request from GFIE@cabinetoffice.gov.uk quoting GFIE- 450 (v,s&p)
  • A copy of your CV

Candidates who meet the GFIE criteria are guaranteed an informal conversation with DWP about their suitability for the role.

Informal conversations with candidates are expected to take place in September/ October and it is hoped that successful candidates start following successful security checks.

Closing Date: 24 September 2025

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...