Guest Relations and Reservations - Part Time - Remote Working

📋 Key Position Details
A Peachy Place to Work, Learn & GrowIF you are looking to join one of the Uk's Top 25 Best Companies to work for, then look no further.

Guest Relations and Reservations - Part Time - Remote Working

Peach Pubs - Bicester, GB

up to £10.50 an hour.

Full time

Central Guest Relations & Reservations - Remote Working

We are recruiting for a fantastic reservationist to join our incredible reception and reservations team who effortlessly support our pubs from behind the scenes. A hospitality background is preferred, but outstanding communication skills, exceptional attention to detail, dazzling phone skills and a warm personality are a must.

As part of the reservations team your day-to-day role will include answering the phones, responding to emails, making reservations for guests dining or staying with us, liaising with the pubs and providing them with support in terms of pub events, private dining and hotel stays.

IT literacy is essential for this role as various software programmes are used. Previous experience using opentable and Rezlynx are beneficial but not essential.

This role is remote based, and the majority of your time will be spent working from your home. The reservations team should therefore be able to create an office type environment at home with no distractions. You may have to work some days from our pubs in Warwick or Birmingham so location for this is key.

This is a part time role of between 10- 15 hours a week with two Saturdays a month working 4pm - 9pm.

You’ll love working for us if your self-Motivated, attentive, courteous and efficient with bags of passion for creating the perfect guest experience. We provide a safe, respectful, inclusive environment where you can thrive and excel in your career.

What’s in it for you?

  • 40% off Food and Drink in any Peach Pub
  • Access to 50% of your earnings at any time using our App, Wagestream
  • Career development opportunities
  • Exceptional Training – both in-house and external training
  • Rewards – Based on bookings and performance

Well-being – for You, Your Team, Peach and the Planet
  • Access to Hospitality Action who ensure that our entire team always has the confidential mental health support they need
  • The Bigger Peach - work with a company committed to creating a greener planet, giving back and raising money for the local community and charities, with opportunities for you to get involved. We are constantly working on reducing our carbon footprint and have 10 promises we live by every day. We plan to be the first Gastro pub company to be Net Zero by 2023, come and join the race.
  • Work/Life Balance – Flexible work hours to make your rota and the business work
  • Christmas day off - to spend with family and/or friends,
  • Values – we’ve a set of 7 that we live and breathe every day
More information about the Job role and everything we do is available on request

If you want to Make Life Peachy for your Team, our pubs and Guests, you’re in the right place.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...