About InvestEngine

InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.

The Head of Back Office Operations is accountable for the day-to-day operational engine of InvestEngine. This role ensures that core back-office operations are controlled, scalable, regulator-ready and consistently executed at pace.

This individual acts as the operational counterpart to the Operations Director, owning execution, people leadership, and operational discipline across all back-office functions. They will translate strategy into operating reality.

This is not a policy-writing or oversight-only role. It requires hands‑on leadership in a proprietary fintech environment, with a proven ability to design, improve and embed operational processes that stand up to FCA scrutiny.

• Own the day‑to‑day operational engine across InvestEngine’s back‑office, ensuring work is controlled, accurate, and consistently delivered
• Be accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions
• Act as the escalation point for operational incidents, breaches, and near‑misses, driving root‑cause analysis and durable fixes
• Lead process design and re‑engineering in a proprietary fintech environment, reducing manual work and operational risk
• Partner with Product, Engineering, and Data to improve straight‑through processing and embed operational change
• Lead, develop, and retain high‑performing operational teams, setting clear expectations and uncompromising standards
• Ensure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactions

• Senior operational leadership experience in a fintech or digital investment platform
• Direct hands‑on exposure to CASS and client money / asset controls
• Strong working knowledge of payments, trading, settlement, and corporate actions
• Proven ability to design and improve operational processes in a proprietary tech environment
• Experience leading and developing high‑performing operational teams
• Relentlessly high standards, strong root‑cause thinking, and personal ownership of issues
• Solid understanding of FCA expectations, with the confidence to operate as a strong first‑line leader

We’re a lean, fast‑moving team that values clarity, ownership, and transparency.

You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.

• Impact from day one

  You’ll be solving real problems that make a measurable difference to the business and our users.

• Room to grow

  We’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.

• Transparent and open culture

  From regular team updates to open Slack channels — we keep communication honest and decisions collaborative.

• Supportive team

  You’ll join a team of thoughtful, motivated people who care about what they build and how they build it.

• Remote and flexible

  Work from wherever suits you best. We care about outcomes, not time zones.

• Introductory call with our Talent team
• Gamified cognitive assessment to understand how you think and problem‑solve
• Competency interview focused on your experience in operational risk and controls (may include a short task or case study)
• Senior leadership interview to explore alignment with our culture, values, and strategic direction