Head of Branch & Retail Experience

Summary

Salary: Competetive plus benefits
Grade: 4
Reporting Line: Technology Product Director
Location: Wood Street, London
Closing Date: 5th June

What to expect

The Head of Branch & Retail Experience is accountable for defining and delivering the technology product strategy for Post Office branch systems and services across the UK network. This is a senior leadership role with end-to-end ownership of core branch platforms, including EPOS and branch services, playing a central part in the modernisation of legacy technology and the creation of a secure, reliable and future-ready retail experience for customers and Postmasters. Working closely with senior leaders across Technology, Branch Operations, Transformation, Commercial and Finance, the role ensures investment, delivery and risk are governed effectively while maintaining network stability and regulatory compliance throughout change.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

  • 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
  • Up to 18% on target bonus opportunity
  • Annual car allowance
  • Generous pension scheme with minimum 9% employer contribution
  • Access to 24/7 digital GP services and our Employee Assistance Programme
  • 6 x Life assurance and income protection after 12 months service
  • Over 400 online courses, mentoring, apprenticeships, and development programmes
  • Access to our benefits platform for exclusive discounts & savings

What you’ll need to succeed

  • Significant experience operating at senior level within product, technology or platform leadership roles
  • Proven track record delivering complex, large-scale product or technology change in enterprise environments
  • Strong stakeholder management skills, with confidence influencing at executive and director level
  • Deep understanding of modern product practices, agile delivery and platform-based operating models
  • Comfortable operating in ambiguity and leading teams through transformation and change
  • This role may involve deputising for the Technology Product Director as required.


You will

  • Set and own the product vision, strategy and roadmap for core branch technology platforms
  • Lead the modernisation of legacy branch systems, balancing long-term strategy with operational continuity
  • Drive improvements in customer and Postmaster experience through platform and service evolution
  • Lead and develop multiple product teams, ensuring clear ownership, accountability and delivery focus
  • Partner with senior stakeholders to govern investment, manage dependencies and mitigate delivery risk

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

Salary: GBP 60000 - 80000 per year
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