Head of Warehouse Operations · London Heathrow ·
Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
About the role
As Head of Warehouse, you will lead the strategic development and transformation of our warehouse operations. You will be responsible for delivering the IAG Cargo Operations business plan, driving innovation, and embedding a culture of continuous improvement. This role is pivotal in modernising our operational capabilities, enhancing service delivery, and positioning the warehouse as a centre of excellence within the global cargo network
What you’ll do
- Single point of accountability for the operational management of freight handled by IAG Cargo
- Strategic Leadership: Develop and execute a long-term vision for warehouse operations aligned with IAG Cargo’s strategy.
- Operational Excellence: Lead the transformation of warehouse processes to improve efficiency, scalability, and resilience.
- Innovation & Automation: Champion the adoption of new technologies, automation, and digital tools to future-proof operations.
- Performance Management: Deliver against KPIs for service quality, cost efficiency, and operational reliability.
- Customer-Centric Culture: Ensure exceptional service delivery and rapid service recovery, enhancing the customer experience.
- People Development: Build and nurture high-performing teams through coaching, development, and inclusive leadership.
- Change Management: Lead change initiatives, ensuring smooth transitions and stakeholder engagement across all levels.
- Compliance & Safety: Maintain rigorous standards in health, safety, security, and customs compliance.
- Crisis & Contingency Planning: Act as a key member of the Crisis Management Team, ensuring robust response plans are in place.
- Data-Driven Operations: Utilize data analytics and digital dashboards to monitor performance, identify trends, and drive proactive decision-making.
- Manage relationships with third-party airline partners, ensuring freight is handled to the highest standards and service expectations are consistently met.
It\'s all about you
What you’ll bring to IAG Cargo:
- Strategic thinking with a strong operational mindset
- Proven ability to lead transformation and change
- Expertise in Lean Six Sigma, Kaizen, and continuous improvement
- Strong communication, influencing, and stakeholder management skills
- Decisive leadership in high-pressure environments
- Analytical and data-driven decision-making
Skills and Experience:
- Track record of managing large industrial teams in a lean environment
- Demonstrated success in driving operational development and innovation
- Complete and effective recovery of operational problems
- Knowledge and application of Health, Safety and Security legislation (advantageous)
- Cargo/Airline Operations experience (desirable)
- Manufacturing Operations Experience where Lean/ Continuous improvement was deployed
- Experience with large-scale facility transitions or expansions
- Familiarity with warehouse management systems (WMS) and ERP platforms
- Experience in unionised environments and industrial relations
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
- A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
#IAGCARGO
#J-18808-Ljbffr Salary: GBP 43200 - 72000 per year Experience: 5 years required