Healthcare Assistant Minor Operations Assistant
Job summary
We are seeking an experienced, motivated and compassionate Healthcare Assistant to join our friendly and supportive practice team.
The successful candidate will be primarily based at Bilsthorpe Surgery, providing high-quality clinical and administrative support to patients and the wider practice team. The role will predominantly involve supporting minor operations and clinical procedures, alongside delivering routine Healthcare Assistant duties, including phlebotomy, NHS Health Checks and other patient care responsibilities.
As part of our wider network within the Nottinghamshire Dermatology Service, the post holder will also be expected to travel to other sites across Nottinghamshire when required to support and assist with minor surgery clinics. Flexibility and the ability to work effectively across different locations are therefore essential.
The successful candidate will have previous experience working within a GP practice, primary care or NHS healthcare setting and will demonstrate excellent communication, organisational and interpersonal skills. They will be confident working independently whilst also working collaboratively with GPs, nurses and the wider multidisciplinary team.
This is an excellent opportunity for an enthusiastic Healthcare Assistant to further develop their skills within a busy primary care environment and play a key role in delivering safe, effective and patient-centred care across our practices.
Main duties of the job
The post holder will work across both practice sites and provide a range of clinical and administrative support, including:
Assisting clinicians with minor surgical procedures and supporting patients before, during and after procedures.
Preparing and maintaining treatment rooms, clinical equipment and supplies.
Maintaining high standards of infection prevention and control, including cleaning equipment and safe disposal of clinical waste and sharps.
Carrying out phlebotomy/blood taking within training and competence.
Undertaking NHS Health Checks, clinical observations and cardiovascular risk assessments, including recording blood pressure, pulse, height, weight and BMI.
Supporting health promotion, recall and review processes where required.
Completing accurate clinical documentation and updating patient records.
Providing chaperone support and assisting clinicians and the wider practice team with routine clinical duties.
Supporting stock management, ordering and maintaining appropriate levels of clinical supplies.
Following practice policies, procedures, confidentiality and information governance requirements.
Providing a welcoming, professional and patient-centred service.
Travelling between Bilsthorpe Surgery and other sites as required to meet service needs.
About us
We are a two-partner GMS (General Medical Services) teaching practice with a steadily growing patient list of approximately 4,370 patients. We pride ourselves on delivering excellent clinical care with a strong ethos of service to our local community. This commitment is reflected in consistently high QOF achievement, a low level of complaints, and regular positive feedback from patients. We were rated GOOD in all areas at our most recent CQC inspection (08.06.22).
In addition, we also deliver the Nottinghamshire Community Dermatology Service. The service is commissioned by the local Integrated Care Board and is currently expanding further into Nottinghamshire. The dermatology service operates from within our GP surgery and provides high-quality, community-based specialist care.
We are also a recognised teaching practice, supporting medical students from the University of Nottingham, PA students from Sheffield Hallam University, and De Montfort University, Leicester. Personal development and ongoing training for the entire practice team remain a longstanding priority.
Job responsibilities
Please see attached job description.
If you need any further information, please feel free to contact the Acting Operations Manager. (Lauren Argyle)
Person Specification
Qualifications
Essential
- GCSE Maths and English at Grade C / Level 4 or above, or equivalent
- Relevant Healthcare Assistant / Clinical Healthcare qualification or equivalent experience
- Evidence of appropriate training and competency in clinical skills relevant to the role
- Phlebotomy training/qualification or demonstrable experience and competency in blood taking
Desirable
- Care Certificate
- Level 2 or Level 3 qualification in Health and Social Care
- Qualification or additional training in phlebotomy
- Training or experience in NHS Health Checks
- Basic Life Support training
- Infection Prevention and Control training
- Minor surgery / minor operations experience or relevant clinical training
Skills & Knowledge
Essential
- Good clinical and practical skills appropriate to the role
- Competent in phlebotomy or willing to undertake relevant training and competency assessment
- Good understanding of confidentiality, information governance and data protection
- Good understanding of infection prevention and control
- Excellent organisational and time-management skills
- Ability to prioritise workload and work effectively under pressure
- Ability to work independently and as part of a wider practice team
- Ability to maintain accurate clinical records
- Ability to travel between both practice sites as required
Desirable
- Caring, compassionate and patient-focused approach
- Professional and courteous manner
- Reliable and dependable
- Positive attitude towards teamwork
- Able to remain calm and professional in a busy environment
- Willingness to learn and develop new skills
- Demonstrates a commitment to maintaining high standards of patient care
- Understands the importance of confidentiality and professional boundaries
Experience
Essential
- Experience of working as a Healthcare Assistant, Clinical Assistant or equivalent role within a GP practice, primary care or NHS healthcare setting
- Experience of taking blood samples/phlebotomy
- Experience of recording clinical observations accurately
- Experience of maintaining accurate and confidential patient records
- Experience of communicating effectively with patients and healthcare professionals
- Experience of following clinical procedures, protocols and infection prevention and control requirements
- Experience of working independently and managing competing priorities
Desirable
- Experience assisting with minor operations or minor surgical procedures
- Experience undertaking NHS Health Checks
- Experience using GP clinical systems
- Experience working across more than one practice/site
- Experience of stock management and maintaining clinical rooms
- Experience of supporting wound care, dressings or other minor clinical procedures
- Experience of supporting recall and review programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bilsthorpe Surgery
Address
35 Mickledale Lane
Bilsthorpe
Newark
Nottinghamshire
NG22 8QB
United Kingdom
Employer's website
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