Main area Various Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Part‑time hours can be considered) Job ref 251-HCSW-BNHH-DEC2025

Employer Hampshire Hospitals NHS Foundation Trust Employer type NHS Site Basingstoke & North Hampshire Hospital Town Basingstoke Salary £24,937 – £26,598 per annum pro rata Salary period Yearly Closing 30/11/2025 23:59

Band 3

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

Thank you for your interest in working for Hampshire Hospital NHS Foundation Trust as a Healthcare Support Worker.

In this role, you will have the opportunity to personally make a difference to our patients lives and the lives of their carers and relatives every single day. Our Healthcare Support Workers are at the heart of our multidisciplinary teams who support our patients by assisting our Registered Nurses in planning, delivering and evaluating care. This will require you to:

• be able to communicate effectively with a broad range of individuals, both verbally and in writing;
• share our commitment to maintaining high standards in everything we do;
• demonstrate that you can work effectively within a team that behaves in accordance with our values.

The Healthcare Support Worker role is varied and busy as you will be working a variety of shifts including long days, nights, weekends and bank holidays.

We have opportunities in a number of areas including in our Unscheduled Care Department - this includes medical wards, ED and AAU.

Working as a Healthcare Support Worker is a vital role within the team and if you’re positive, caring and have a can‑do attitude – we want you to join us.

Main duties of the job

It is essential that within your application you are able to demonstrate an understanding of the role and responsibilities, able to prove how you develop and maintain positive working relationships, along with evidencing how you would demonstrate our Trust values.

You must be a minimum of 18 years old to apply for the role and be willing to work a minimum of 23 hours per week. You must be able to commit to the standard shift pattern for this role which includes long days, nights, weekend and bank holidays.

Please note: this vacancy does not include Paediatrics or Maternity ward vacancies.

PLEASE NOTE THAT WE DO NOT OFFER VISA SPONSORSHIP FOR THIS ROLE

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification document.

We will be holding an in‑person HCSW Interview Day on Tuesday 9th December 2025 at Basingstoke and North Hampshire Hospital in Basingstoke. The event will include a presentation, talks from our clinical staff and a face‑to‑face interview. No further interview dates are available and you must be able to attend in person.

HHFT\'s YouTube channel contains videos highlighting the everyday life in the NHS in various roles/areas across our hospitals; click on the links below to watch them:

Important: this vacancy is for external candidates or HHFT employees who are not Healthcare Support Workers. If you already work at HHFT as a HCSW (permanent or bank contracts) and wish to change, you should not apply for this vacancy – please contact your line manager instead.

PLEASE NOTE THAT WE DO NOT OFFER VISA SPONSORSHIP FOR THIS ROLE

Person specification

Training & Qualifications

• Completed Care Certificate or ability to complete within 6 months of appointment
• Knowledge and skills gained through any combination of alternative study and/or employment experience
• Level 2 and/or 3 qualification in Health and Social Care/Clinical Care or working towards
• Confirmation of Secondary Education – GCSE grades (Minimum requirements: 1‑3 or D‑G (Department for Education: June 2017)) or Functional Skills at Level 1 or equivalent
• GCSE Standard Pass Grades (4 and above or A‑C (Department for Education: June 2017))

Experience & Knowledge

• Experience in a public facing/customer care role or environment
• Previous experience in a Health/Health and Social Care role
• Understanding of NHS/Social care systems

Skills & Ability

• Good written and verbal communication in the English language

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working – all requests for flexible and part‑time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID‑19 and that you understand that we are treating COVID‑19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third‑party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email – please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
• We believe that using technology wisely reflects strong time management and a commitment to innovation. However, it’s essential to personalise your recruitment application to showcase your unique skills and experiences. Over‑reliance on generic, AI‑generated content may result in rejection if multiple candidates submit applications with similar language or structure. In such cases, recruiting managers may reach out for further clarity where applications appear consistent with others, to better understand your individual strengths.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net‑zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or contact climateaction@hhft.nhs.uk.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.