Role Description

The Franchise Business Manager works cross-functionally with marketing, training, and R&D/SCM to assist the international franchisees in designated regions (UK). Develops a good working relationship with each franchisee and works shoulder-to-shoulder with their organization to build sales, customer satisfaction, market share, and profitability. Strengthens and protects the company’s brand and communicates the company’s culture and core values.

Provides assistance in:

• Sales growth
• New store development
• Inventory and quality control
• Store and market productivity and profitability
• Site selection
• Construction
• Equipment installation
• Store team member training
• Marketing

Duties and Responsibilities

• Support the Business Director in increasing the market share and sales of assigned units/markets in accordance with good operations, business practices policies, and procedures.
• Help each franchisee establish individual, specific business plans and build and maintain trusting and respectful relationships.
• Assist each franchisee to continuously improve customer satisfaction in each of the franchisee units to ensure the highest levels of product, service, and image as defined by the company’s operations manual.
• Assist the franchisee in gaining access to the resources of the region and the corporation, and ensure follow-up as needed.
• Track and analyze monthly P&Ls of all new franchisees for the first 12 months of operation with the finance team.
• Provide insights into how optimum profits are attained.
• Work with Finance to complete a financial review no later than 120 days after the franchisee begins business.
• Review the P&L and cash flow performance of all new franchisees to identify potential problems and recommend solutions.
• Discuss cash flow and break-even sales as they relate to the overall financial health of the franchisee.
• Evaluate the need for investment to maintain and improve customer satisfaction, market share, and profitability.
• Evaluate cost-effectiveness of investments with the development team.
• Support the introduction of new products, procedures, equipment, and any other corporate and regional programs.
• Attend franchise business meetings as needed.
• Support the Business Director in presenting the corporation’s perspective and evaluating the franchisees' strategies to improve sales and market share, profitability, financial stability, customer satisfaction, strategy planning by the operating partner, investment (three-year plan), management depth and strength, people practices, and any other business practices related to improving the business and/or expandability.
• Support the necessary pre-opening preparations to ensure a smooth and efficient unit opening consistent with Papa John’s customer satisfaction standards.
• Assist and support the training of new franchisees.
• Advise the regional team of any concern or additional training that would be required.
• Work with Quality Control Centers to provide quality products, assist with cost control, and compliance visits as required.
• Ensure the stores are inspected and in compliance with the company’s standards.
• Support the Business Director in reviewing and approving sites of new stores, as directed, and in coordination with the development department.

Company Description

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.