[Hiring] Supervisor, Referrals @Humana

Role Description

As a remote Supervisor of Referrals, you will report to a Manager of Referrals. Your responsibilities will include:

  • Supervising processing of referrals/authorizations.
  • Serving as a resource for the team, monitoring and coordinating referral and authorization activities.
  • Prioritizing caseload between associates to optimize available resources.
  • Implementing contingency operations to meet performance standards.
  • Providing research and resolution of issues relating to referrals and authorizations activities.
  • Facilitating training requirements for non-clinical associates.
  • Developing associates for future growth opportunities through coaching and performance management plans.

Qualifications

  • U.S. Citizenship required due to Department of Defense contract.
  • Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services).
  • 3 years supervisory/management or Team Lead experience.
  • 5 years of referral and authorization management experience.
  • Previous or current TRICARE experience.

Requirements

  • Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps required; wireless, wired cable or DSL connection suggested.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
  • Occasional travel to Humana's offices for training or meetings may be required.

Benefits

  • Medical, dental, and vision benefits.
  • 401(k) retirement savings plan.
  • Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
  • Short-term and long-term disability.
  • Life insurance.
  • Many other opportunities for personal wellness and smart healthcare decisions.
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