[Hiring] Tier 1 Support Engineer @Logz.io

Role Description

At Logz.io, our customers rely on us to keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. As a Tier 1 Support Engineer, you’ll be the first point of contact for customer issues — troubleshooting across logs, metrics, traces, and integrations while helping customers get the most out of our platform and AI-powered capabilities.

  • Own customer issues from initial response through resolution, escalating when needed with clear documentation.
  • Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
  • Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
  • Help customers adopt and use Logz.io AI-powered features.
  • Provide timely, empathetic, and professional customer communication.
  • Collaborate with Product, Engineering, and Customer Success to improve customer experience.
  • Contribute to internal knowledge bases and documentation.

Qualifications

  • 2+ years in technical support or a customer-facing technical role.
  • Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
  • Basic understanding of observability concepts: logs, metrics, and tracing.
  • Strong troubleshooting & problem-solving skills, ability to manage multiple priorities.
  • Excellent communication and customer management abilities.
  • Comfortable handling live incidents in a fast-paced environment.
  • Interest in AI-assisted tooling and modern cloud technologies.

Requirements

  • Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays (6 PM-6 AM).

Company Description

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