Hospitality Manager - The o2

Hospitality Manager - The o2, London, SE10 Full-Time / Permanent

£38603.99 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

To lead the seamless planning and delivery of premium food and beverage services across all Suites, kitchens, pantries, and bars. The role is responsible for maintaining exceptional operational standards, exceeding guest expectations, and delivering outstanding catering experiences while embodying Levy Restaurants' values through strong leadership, Legendary Experiences, and Powerful Partnerships.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Hospitality Manager - The Role

  • Event Planning & Operations: Support the smooth planning and delivery of food and beverage operations across all Suites, kitchens, pantries, and bars during events.
  • Health & Safety: Maintain full H&S, HSE, RSA, and company compliance, promoting a strong safety culture and ensuring all incidents and maintenance issues are correctly reported.
  • Team Leadership: Lead, motivate, and support the team through effective delegation, communication, briefings, performance management, and day-to-day supervision.
  • Recruitment & Development: Support recruitment, onboarding, training, and development, identifying talent and succession opportunities for supervisory roles.
  • Financial Management: Support sales and revenue targets while controlling labour, operating costs, cash variances, and overall financial performance.
  • Stock & Asset Control: Monitor stock levels, transfers, stock sheets, tills, and the asset register, ensuring accurate records and compliance with company procedures.
  • Client & Stakeholder Relations: Build strong working relationships with AEG account managers, event managers, clients, and internal teams to ensure smooth event delivery.
  • Customer Experience: Maintain a visible presence across the Suites, respond to guest needs and feedback, and ensure consistently high levels of service for all Suite Holders.
  • Business Excellence & Innovation: Maintain company standards, SOPs, Core Signatures, and service quality while continuously identifying opportunities to improve operations and the guest experience.
  • Sales & Commercial Growth: Proactively drive sales, increase average customer spend, maximise upselling opportunities, and ensure the team is engaged in achieving sales targets.

What we're looking for
  • Strong Team Leadership: Inspires, motivates, and develops team members, recognising potential and creating opportunities for growth.
  • Positive & Approachable: Builds relationships based on trust, respect, integrity, and kindness while creating a supportive and enjoyable working environment.
  • Collaboration: Works effectively with colleagues and other venues, shares best practice, supports wider business needs, and demonstrates commitment to Levy and Compass values.
  • Client & Customer Focus: Builds strong client relationships, listens to customer needs, and consistently delivers exceptional guest experiences.
  • Change & Innovation: Embraces change, encourages new ideas, stays ahead of industry trends, and helps the team adapt to a fast-paced environment.
  • Strategic Leadership: Makes ethical and confident decisions, addresses problems at their root, takes accountability, and remains resilient during challenging situations.
  • Commercial Focus: Understands business performance, tackles challenges openly, focuses on profitable growth with integrity, and keeps sight of future opportunities.
  • Hospitality Experience: Proven experience working in a demanding hospitality environment, managing complex service delivery and maintaining consistently high standards.
  • Communication & People Skills: Excellent communication and interpersonal skills, with the ability to influence, engage, and build effective relationships across different levels.
  • Professional & Technical Skills: London market experience, strong IT proficiency, good English and numeracy skills, and an enthusiastic, motivated, and engaging approach to leadership.

What you'll get in return
  • Competitive salary with bonus and full company benefits
  • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
  • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
  • Mental health support: 24/7 Employee Assistance Programme
  • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
  • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
  • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
  • Development opportunities: Professional subscriptions, ongoing training and structured career pathways
  • Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Job Reference: com/1709/72489001/52110252/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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