Supervisor - Canary Wharf

Humble Grape Canary Wharf is looking for a passionate and experienced Supervisor to join our team and help deliver the exceptional wine, food and hospitality experience we're known for.

This is a hands-on leadership role for someone who loves hospitality, enjoys being on the floor and takes pride in creating memorable experiences for every guest.

We're looking for someone who can lead by example, support the team during busy services and bring energy, confidence and a genuine passion for wine to the role.

• Leading the floor during service and supporting the team to deliver consistently high standards

• Delivering exceptional wine knowledge and service, helping guests discover wines they will love

• Understanding our guests' needs and creating memorable, personalised experiences

• Setting the standard for warm, engaging and professional hospitality

• Supporting and coaching team members during service, helping them develop their confidence and skills

• Thriving in a fast-paced bar, restaurant and wine environment while maintaining excellent service standards

• Taking ownership of guest issues and handling customer complaints calmly, efficiently and professionally

• Supporting the management team with the smooth running of daily operations

• Helping maintain high standards of presentation, cleanliness and organisation across the venue

• Being a positive, reliable and trusted presence for both guests and colleagues

• Previous experience as a Supervisor, Team Leader or senior member of a busy restaurant or bar team

• A genuine passion for hospitality and delivering outstanding service

• A love for wine and enthusiasm for sharing your knowledge with guests

• Strong hosting and communication skills, with a warm and positive approach

• A natural leader who leads by example and brings out the best in others

• The ability to remain calm, organised and professional during busy services

• Confident handling guest feedback and complaints

• Excellent grooming, presentation and communication skills

• Good spoken and written English

• WSET qualifications are a bonus, but not essential

• Full right to work in the UK

• The opportunity to take real responsibility within a growing hospitality business

• A supportive team environment where your ideas and contribution are valued

• Opportunities to develop your leadership, wine and hospitality skills

• Access to wine training and WSET development

• Supplier trips, tastings and opportunities to deepen your wine knowledge

• A venue with its own identity, loyal guests and a strong team culture

• A business that genuinely invests in its people and provides opportunities to grow

• 50% staff discount across all Humble Grape venues

• Training & development support, including WSET

• Cycle-to-Work scheme

• Supplier trips and wine tastings

• Annual staff events

• Reward & Recognition platform

• Generous referral bonus programme

• Free team meals

• About Humble Grape

We're more than a wine bar. We're a movement built on sustainable, story-driven wine, zero-waste dining and a genuine belief that great hospitality starts with great people.

Since 2009, we've built our business around passion, transparency and making wine approachable and inclusive for everyone.

We work closely with small, independent vineyards and focus on organic, biodynamic and sustainably produced wines. We're equally passionate about our food, prioritising seasonal ingredients and a commitment to zero-waste.

At Humble Grape, we want our teams to share the stories behind the wines, celebrate the people who make them and create exceptional experiences for our guests.

If you're an experienced hospitality professional who is ready to take the lead, develop your skills and be part of a team that genuinely cares about great wine and great service, we'd love to hear from you.

Come and grow with Humble Grape Canary Wharf.