<p><strong>Job Description</strong></p><p><b>Organisation:</b> Leicestershire County Council</p> <p><b>Work Location: </b>Enderby Adult Learning Centre, Townsend Rd, Enderby, Leicester, LE19 4PG</p> <p><b>Salary: </b>£26,853 - £27,282 per annum (pro rata for part time) </p> <p><b>Working Hours:</b> Full Time: 37 hours per week</p> <p>Working Pattern: Monday 11.30am - 7.30pm, Tuesday - Thursday 9am - 5pm, Friday 9am - 4.30pm </p> <p><b>Contract Type: </b> Permanent</p> <p><b>Closing Date:</b> 25th October 2026</p> <p><b>Interview Date(s):</b> Thursday 29th October 2026</p> <p>Leicestershire County Council is seeking an organised and proactive <b>Business Support Administrator</b> to join our dedicated team. This is an excellent opportunity for an individual who enjoys working in a busy environment, providing high-quality administrative support and delivering excellent customer service.</p> <p>As a Business Support Administrator, you will play a vital role in supporting the day-to-day operations of the service, ensuring administrative processes run efficiently and effectively. You'll work closely with colleagues, managers, and external stakeholders to help deliver excellent outcomes for the residents of Leicestershire.</p> <p><b>About the Role</b></p> <p>As a Business Support Administrator, you will play a vital role in supporting the day-to-day operations of the service, ensuring administrative processes run efficiently and effectively. </p> <p>You will be the first point of contact for our learners and visitors to our venue.  The post covers a variety of admin tasks to also include the delivery of exams, inputting data accurately into our system to enrol learners onto our courses, processing payments, and to provide an excellent customer service to learners and curriculum teams.</p> <p>You'll work closely with colleagues, managers, and external stakeholders to help deliver excellent outcomes for the residents of Leicestershire.</p> <p><b>Key Responsibilities</b></p> <ul> <li>Provide comprehensive administrative support to teams and managers.</li> <li>Manage correspondence, emails, and telephone enquiries professionally and efficiently.</li> <li>Maintain accurate records, databases, and filing systems.</li> <li>Cash handling </li> <li>Process documentation, invoices, and data accurately and within agreed timescales.</li> <li>Ensure compliance with council policies, procedures, and data protection requirements.</li> <li>Build positive working relationships with colleagues, partners, and members of the public.</li> </ul> <p><b>Apprenticeship Opportunity</b></p> <p>For the right candidate, this post may be offered as an apprenticeship, providing the opportunity to achieve the Level 3 Business Administrator apprenticeship while working in a permanent paid role with Leicestershire County Council. You will receive structured workplace training, supervision and protected off-the-job learning through the Adult Learning Service.</p> <p>Applicants for the apprenticeship route will be assessed on their communication, customer service, digital, organisational and teamwork skills, together with their willingness to learn, rather than extensive administrative experience.</p> <p>If you would like to be considered for the apprenticeship route, please indicate this in your application. Eligibility and suitability will be confirmed through the recruitment and initial assessment process, with any prior learning or experience taken into account.</p> <p>The post requires out of hours cover and you must be available to work up to a maximum of 2 evenings a week and up to 8 Saturdays per annum.</p> <p>An enhanced DBS check is required for this post.</p> <p>For information on our approach to the recruitment of ex-offenders, please see our <a href="" target="_blank">policy statement</a>.</p> <p><b>About You</b></p> <p><b>To apply for this post, you must be able to evidence in your application how you meet the following criteria:</b></p> <ul> <li>Have a good standard of written and spoken English equivalent to functional skills level 2 or above, and a good standard of numeracy. </li> <li>Reception and customer care experience.</li> <li>Clerical experience in a range of tasks to include word processing, filing, photocopying, taking and relaying messages, data input and maintaining records.</li> <li>Routine cash handling.</li> <li>Organising tasks to meet priorities.</li> <li>Working as a team member.</li> <li>Be aware of the importance of confidentiality .</li> </ul> <p>In addition, we also expect you to share <a href="" target="_blank">our commitment to our values</a> and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.</p> <p>Reasonable adjustments will be considered for applicants with a disability. We are a <a href="" target="_blank">Disability Confident Employer</a>.</p> <p>This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.</p> <p><b>Interested in Flexible Working?</b></p> <p>We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.</p> <p><b>For more information or an informal discussion, please contact:</b></p> <p>Zoë Davies - Business Support Team Manager</p> <p>Telephone:  (0116) 305 2449/ 07519 276156.</p> <p>Email: <a href="mailto:zoe.davies@leics.gov.uk" target="_blank">zoe.davies@leics.gov.uk</a></p> <p><b>How to Apply</b></p> <p>At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.</p> <p>If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the <a href="" target="_blank">How to Apply</a> section on our career site.</p> <p><b>We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. </b></p> <p>If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: <a href="" target="_blank"> <p>By applying for this post, you agree to our <a href="" target="_blank">Terms and Conditions</a>.</p> <p><strong>About us</strong></p><p><b>About Leicestershire County Council</b></p> <p>At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. </p> <p>Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.</p> <p>For further information on what it’s like to work for us and the benefits we offer, please refer to the following:</p> <p><a href="" target="_blank">Our Recruitment Process</a><br><a href="" target="_blank">Our Organisational Values</a><br><a href="" target="_blank">Our Employee Benefits</a><br><a href="" target="_blank">Working for Us</a></p> <ul></ul>