Admin Officer
Location: Huddersfield, HD1 2RR
Working Days / Hours:
37 Hours per week, Monday to Friday
Working Pattern:
Office-based
Pay Rate: £12.86ph
Length of Assignment:
Until 31 March 2027 with possible extension
Level of Clearance Required:
Basic DBS
If you're someone who enjoys bringing order, reassurance and momentum to a busy service, this is a role where your attention to detail and customer focus genuinely matter.
What you'll be doing:
* Confirming role details and handling administrative tasks to prepare for, facilitate and complete a range of hearings
* Providing excellent customer service through face-to-face support, telephone (incoming and outbound) and responding to correspondence in different formats
* Using service scripts and knowledge articles to direct users to the right support, including when needs are complex
* Following complaints policies and procedures, supporting users through the process and responding promptly to prevent escalation (including updating OPTIC as required)
* Supporting operational delivery using standard operating procedures to meet performance targets and maintain service standards
* Handling case files with accurate data entry and secure information management, in line with retention and data loss protocols
* Supporting listing and scheduling so judicial time is used efficiently, including responsiveness to urgent matters
* Providing dedicated judicial business support (e.g., diary coordination and locally required admin tasks)
* Supporting enforcement procedures, including financial assessments and fine collection, plus basic statistical and financial reports
* Contributing to health and safety operations (PEEPS, facility checks, issue logging and key/safety governance under team leader guidance)
* Completing core admin tasks such as photocopying/filing, meeting room booking, agenda/handout preparation and post opening/dispatch
* Clerking civil and family courts, tribunals and hearings-ensuring papers/materials are up to date, and assisting with rota management
What you'll bring:
* GCSE passes (or equivalent) at A*-C (5 subjects), or NVQ Business Administration level II, or administrative experience
* Operationally minded approach with a strong commitment to accuracy and quality
* Confident computer skills for day-to-day work, including creating and updating records and data input
* Clear, professional communication-able to provide helpful, prompt, polite, "right first time" support to the public and internal stakeholders
* A careful, compliant mindset for checking documents/records/accounts and working to agreed criteria, regulations and procedures
* Willingness to work flexibly and step into ad hoc duties as reasonably requested by line management
Additional information:
* This role supports the Operational Delivery Profession, where you'll be part of a cross-government community focused on service to the public and ongoing skills development.
If you're ready to make a real impact in a front-line operational role, we'd love to hear from you. Apply now for the Huddersfield opportunity with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.