Introduction

We are looking for enthusiastic and hard-working individuals to join DPD Group. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin.

About the Employer

At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.
Our team includes people from a wide range of backgrounds, cultures and experiences. If you're looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we'd love you to join us.

What You'll Do

We are currently recruiting for 4 apprentices across 3 departments.

Claims Apprentice

• To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
• To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
• To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
• Complete adhoc tasks in relation to the above when appropriate

New Accounts Apprentice

• To administer the opening of new customer accounts
• Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
• Data input of credit application details onto internal systems to create new customer accounts
• Validate information provided by customers against relevant external data sources
• Credit check applications using nominated credit agencies
• Apply account sanctions against company policy based on all available data
• Actively engage with internal departments such as sales
• Customer Relationship Management where appropriate to ensure all of the above are achieved
• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
• Complete adhoc tasks in relation to the above when appropriate

Credit Management Apprentice

• To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable
• To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms
• Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate
• Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
• Actively engage with internal departments such as Sales,
• Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
• Complete adhoc tasks in relation to the above when appropriate

Training Outcome

Completion of the level 3 qualification and potential permanent role within this sector.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 4/C or above
• Essential - GCSE - Maths - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am – 5pm, Once fully training 2 days in the office and 3 days from home 37.5 hours per week

Expected Duration: 1 Year 4 Months

Number of Positions Available: 4

Training Provider: LET ME PLAY LIMITED