Inbound Customer Service Representative

Do you enjoy helping people and providing excellent customer service?

We're looking for an Inbound Customer Service Representative to join our growing team. In this role, you'll be the first point of contact for customers, providing support, answering enquiries and ensuring every interaction is professional, efficient and positive.

Whether you're starting your career or bringing experience from customer service, retail or hospitality, we'll provide full training and ongoing support to help you succeed.

What You'll Be Doing

As an Inbound Customer Service Representative, you'll assist customers by responding to incoming enquiries and delivering an outstanding customer experience.

Your responsibilities will include

  • Responding to inbound customer enquiries
  • Providing accurate information about products and services
  • Resolving customer questions efficiently and professionally
  • Identifying customer needs and offering appropriate solutions
  • Maintaining accurate customer records where required
  • Building positive relationships through excellent communication
  • Working collaboratively with colleagues to deliver exceptional service
Every conversation is an opportunity to make a positive impression and build customer confidence.

What We're Looking For

We're looking for people who are:
  • Friendly and approachable
  • Excellent communicators
  • Calm and professional under pressure
  • Customer-focused with strong problem-solving skills
  • Reliable and well organised
  • Eager to learn and develop
What You'll Receive When you join our team, you'll benefit from:
  • Full training from day one
  • Ongoing coaching and mentoring
  • Weekly learning and development sessions
  • A supportive and collaborative working environment
  • Networking opportunities
  • Team-building activities and company events
  • Opportunities for professional development
  • Recognition and performance-based incentive programmes
About Us We work with a portfolio of nationally recognised brands, delivering high-quality customer support and customer acquisition campaigns across a range of industries.

We're committed to creating an environment where people can develop professionally, build confidence and deliver exceptional customer experiences while growing their careers.

If you're looking for a role where your communication skills can make a real difference, we'd love to hear from you.

Apply today to join our team as an Inbound Customer Service Representative.

Pay: £14.00-£17.00 per hour

Benefits

  • Company events
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
Work authorisation:
  • United Kingdom (required)
Work Location: In person
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