Overview

Salary: Competitive Plus Benefits. Location: London Store Support Centre and Home, London, EC1M 6HA. Contract type: Secondment. Business area: Marketing. Closing date: 20 October 2025. Requisition ID: 400027081.

About the Team

Join our Customer Insight team, where we strive to put the customer at the heart of every business decision. The Sainsbury’s Retail & Digital insight team looks across all our channels, influencing how we show up to customers however they shop with us. We’re a collaborative, forward-thinking team that thrives on curiosity, creativity and commercial impact. If you’re passionate about understanding customer behaviour and influencing strategic decisions, this is the place to grow your career.

More About the Role

As an Insight Executive, you’ll play a key role in delivering customer and market insights that inform business decisions across Retail and Digital. You’ll work closely with Insight Business Partners and stakeholders to understand priorities, manage projects, and deliver compelling stories from complex data sources. Whether it’s customer satisfaction, transaction data, research or market intelligence, you’ll bring it all together to tell compelling stories with a clear ‘so what’.

You’ll be responsible for embedding self-serve tools, managing relationships with internal analytics teams and external agencies, and supporting cross-functional projects. You’ll also help elevate the customer voice across the business, ensuring our decisions are rooted in real customer understanding. From writing briefs to managing timelines, you’ll be confident juggling multiple priorities and delivering high-quality work at pace.

More About You

You’re naturally curious, commercially aware, and passionate about customer insight. You’re confident working with data and/or research, and you know how to turn complex information into clear, actionable recommendations. You’re a strong communicator, able to influence stakeholders and build relationships across teams.

You’ll bring a proactive mindset and a collaborative approach, with the ability to manage multiple workstreams and adapt to changing priorities. You’re comfortable using self-serve tools and have a methodical approach to problem solving. Ideally, you’ll have experience working with customer and/or market data, and you’re keen to keep learning and growing in a fast-paced retail environment.

• Ability to synthesise multiple complex data sources into clear, actionable insights that drive business outcomes
• Experience managing projects involving customer and/or market data, including briefing and working with research agencies
• Strong stakeholder engagement skills, with the ability to influence decision making and provoke discussion

We are committed to being a truly inclusive retailer so you’ll be welcomed whatever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you\'ll be able to save 10% on your shopping online and instore at Sainsbury\'s, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We\'ve also got you covered for your future with our pensions scheme and life cover. You\'ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.

Your wellbeing is important to us too. You\'ll receive an annual holiday allowance and you can buy up to an additional week\'s holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).