IT Service Desk Manager

IT Service Desk Manager


Increase your chances of an interview by reading the following overview of this role before making an application.

Company:

A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract with additional benefits.

To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers.

Opportunity:

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.

Skills and Experience:

  • At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have.
  • Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have.
  • Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have.
  • Excellent client management and communication skills, with a track record of building and maintaining successful relationships
  • At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack
  • Strong understanding of IT service delivery processes, incident management, problem resolution, and change management

Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.

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