IT Service Engineer

<p><b>IT Service Engineer</b></p><p><b>Location:</b> Surrey / London Home-Based with Travel to Customer Sites</p><p><b>Salary</b>: £27,000 £30,000 per annum (depending on experience)</p><p><b>Employment Type:</b> Full-Time</p><p>A Modern MSP with Real Growth, Great Culture and Varied Tech Exposure.</p><p>Our client is not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems, not small slices of tech or repetitive ticket queues.</p><p>They are searching for an <b>IT Service Engineer</b> who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base.</p><p><b>Why You ll Love Working with Our Client:</b></p><p><ul><li>Home-Based with varied customer work.</li><li>Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield.</li></ul></p><p><b>Career Growth You won't be stuck in a silo. You'll gain exposure across:</b></p><p><ul><li>Microsoft 365</li><li>Azure / Entra ID</li><li>Intune / Endpoint Management</li><li>Windows, macOS and iOS</li><li>Hardware deployments</li><li>Networking fundamentals</li><li>Get stuck into real project work</li></ul></p><p><b>Clear progression into 2nd Line, Projects, or Technical Specialist roles:</b></p><p><ul><li>Certification Funding and Exam Incentive Scheme.</li><li>They invest in your technical development through Sponsored training, Funded Microsoft exams, Incentive scheme for passed certifications.</li><li>Private medical insurance.</li><li>Employee Assistance Programme.</li><li>20 days annual leave plus bank holidays.</li><li>Your birthday off paid.</li><li>Plus, one additional day of holiday for every year of service after year one.</li></ul></p><p><b>Tools and Financial Security:</b></p><p><ul><li>Modern, high-spec IT equipment</li><li>Company mobile phone</li><li>Pension scheme</li><li>All software and tools provided</li></ul></p><p><b>What You ll Be Doing</b> <b>Service Desk and Technical Support</b></p><p>You ll be the first point of contact for incoming support requests and will:</p><p><ul><li>Handle queries via phone, email, and our client s ticketing system.</li><li>Diagnose and resolve 1st / 2nd Line issues efficiently.</li><li>Log and manage tickets with clear communication and updates.</li><li>Provide excellent customer service at all times.</li><li>Customer onsite visits.</li></ul></p><p>You will regularly visit customer sites to:</p><p><ul><li>Install, configure, and deploy new hardware.</li><li>Deliver face-to-face support.</li><li>Assist with project rollouts, system upgrades, or migration support.</li><li>Build strong, positive relationships with end users.</li><li>Operational and Technical Ownership.</li></ul></p><p>You will also:</p><p><ul><li>Receive, set up, and configure hardware to customer specifications.</li><li>Create detailed build guides and documentation.</li><li>Contribute to improving internal processes and knowledge articles.</li><li>Collaborate closely with their 2nd and 3rd Line teams.</li><li>Stay updated with modern technologies and best practices.</li></ul></p><p><b>What They re Looking For Essential Skills and Experience:</b></p><p><ul><li>Experience working in a Managed Service Provider or B2B IT support environment.</li><li>Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS.</li><li>Excellent communication and customer service skills.</li><li>A proactive, problem-solving mindset.</li><li>Ability to manage multiple priorities and deadlines.</li><li>Strong organisation and documentation skills.</li></ul></p><p><b>Travel Requirements Due to the nature of the role:</b></p><p><ul><li>A full, valid UK driving licence and access to your own vehicle is essential.</li><li>You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required.</li></ul></p><p><b>Desirable Skills (Not Essential):</b></p><p><ul><li>Intune / Endpoint Manager</li><li>Networking basics</li><li>Hardware deployment experience</li><li>Prior involvement in IT projects</li></ul></p><p><b>Ready to Join Our Client</b></p><p>If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you.</p><p>Apply now through their recruitment partner s portal and take the next step in your IT career with our client.</p><p>This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, or Service Desk Engineer.</p><img src="" width="0" height="0" />

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