IT Trackside Support Engineer – Formula 1 Team

IT Trackside Support Engineer – Formula 1 Team

Location:

Brixworth Contract Type:

Fixed-term contract Salary:

up to £42,000

About the Role

We are seeking an experienced and customer-focused

IT Trackside Support Engineer

to join a Formula 1 team based in Brixworth.

This is an exciting opportunity for a Formula 1 enthusiast with experience in an

IT Support / Service Desk environment

to provide high-quality infrastructure and network support in a demanding, customer-focused environment.

The successful candidate will demonstrate an excellent customer service attitude, hold an

ITIL Foundation certificate , and have a strong working knowledge of

ITIL . You will be working within a fast-paced and technically demanding environment where challenging deadlines and high service expectations are the norm.

The service is delivered through both the Service Desk and IT Support functions, making

excellent communication skills, attention to detail, and a professional approach

essential.

Excellent spoken and written English is required.

Purpose of the Role

The successful candidate will:

Provide first-class IT operational support across the

Trackside and TestOps

areas of the business.

Support and maintain IT services used by key business stakeholders.

Work closely within a small, highly capable team to deliver a high level of IT support.

Complete an intensive period of shadowing and training before taking responsibility for providing dedicated

24x7 remote support

to trackside staff during Formula 1 and Formula E race seasons.

Manage competing priorities efficiently while maintaining and managing customer expectations.

Apply a broad technical and customer-focused skill set to operational and project-based activities.

Deliver services against demanding

Service Level Agreements (SLAs)

and challenging deadlines.

Key Deliverables

The successful candidate will be expected to:

Support and deliver technical solutions throughout all stages of the

ITIL service lifecycle .

Consistently exceed customer expectations while providing additional support and guidance to other Service Des...

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