Job Title: SAP IS-U Device Management Consultant (Offshore) – Energy & Utilities

About the Role

We are looking for an experienced SAP IS-U Device Management (DM/EDM) Consultant to support and enhance meter-to-cash processes for our energy/utilities operations. The ideal candidate will bring deep functional expertise in Device Management along with strong exposure to the plant/energy business environment (power generation, distribution, or metering operations).

Key Responsibilities

  • Provide end-to-end functional support for SAP IS-U Device Management module, including configuration, enhancement, and production support
  • Manage device installation, removal, replacement, and technical master data (connection objects, premises, installations, devices, device categories)
  • Configure and support meter reading processes: MR unit creation, MRO scheduling, meter reading order generation, upload/download, and validation
  • Handle register-based and interval/AMI (smart meter) data processing, including profile management and Meter Data Unification & Synchronization (MDUS) where applicable
  • Support integration between Device Management and Billing, Rate Determination, and FICA modules
  • Manage move-in/move-out processes and their impact on device/technical master data
  • Troubleshoot meter reading exceptions, plausibility checks, and estimation processes
  • Support periodic and on-demand meter reading cycles, including bulk processing and mass activities
  • Work closely with Billing and MDM teams to resolve device-to-bill integration issues
  • Analyze and resolve production incidents; perform root-cause analysis for recurring meter reading/device issues
  • Prepare functional specifications for custom developments (BAPIs, user exits, enhancements) and coordinate with ABAP teams
  • Support smart metering/AMI integration projects, including head-end system (HES) interfaces where relevant
  • Participate in testing cycles (unit, integration, UAT) for enhancements, patches, and system upgrades
  • Document processes, configurations, and provide knowledge transfer to junior team members
  • Ensure SLA adherence in an offshore delivery model, coordinating effectively with onshore stakeholders

Required Skills & Experience

  • 10+ years of overall SAP experience, with at least 6–8 years in SAP IS-U Device Management
  • Prior experience working in a plant, power generation, or energy/utility company environment (highly preferred)
  • Strong hands-on configuration experience in DM: installation structures, register/device categories, meter reading units, and reading results processing
  • Good understanding of integration with IS-U Billing, Rate Determination, and FICA
  • Experience with meter reading order (MRO) processing, upload/download, and estimation/plausibility logic
  • Exposure to smart metering/AMI concepts and interval data handling (MDMDM systems)
  • Working knowledge of mass activities, background job scheduling, and performance tuning in DM
  • Experience in incident/problem management tools (ServiceNow, Solution Manager, etc.)
  • Strong analytical and troubleshooting skills
  • Excellent communication skills to work effectively with onshore/offshore teams
  • ITIL process awareness for support engagements

Preferred/Good to Have

  • Exposure to S/4HANA Utilities (C4U) and smart meter integration architecture
  • Knowledge of SAP MDUS (Meter Data Unification and Synchronization) or third-party MDM systems
  • Experience with regulatory metering/reporting requirements for power/energy utilities
  • SAP certification in IS-U
  • Experience working with global energy/utility clients on AMI/smart grid initiatives

Soft Skills

  • Strong stakeholder management and offshore-onshore coordination experience
  • Ability to work independently with minimal supervision
  • Strong documentation and presentation skills
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