Key Leader (Visual Merchandising) | KINGS ROAD – lululemon

Join to apply for the Key Leader (Visual Merchandising) | KINGS ROAD role at lululemon.

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design, create transformational products and experiences, and strive to build a healthier, thriving future with an equitable, inclusive and growth-focused environment for our people.

The Key Leader role is an essential part of the store leadership team, impacting the guest experience and the sales floor daily. Key Leaders lead by example, support Educators, oversee operations of the retail floor, and use key performance indicators to prioritize responsibilities while adapting to day-to-day business needs.

• Leadership and People Management: Provide feedback, coaching, mentoring, career path guidance, and address performance concerns; recognize team members and document performance to support growth.
• Guest Experience: Lead salesfloor operations, plan coverage, ensure a great guest experience, assess guest needs, provide product education, and support omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store).
• Interact with guests to provide customized purchase and return solutions; articulate product value and address escalations to make it right.
• Move dynamically on the floor to meet business, team, and guest needs.

• Contribute to a respectful, inclusive team environment; establish supportive relationships with team members; collaborate to ensure optimal guest experience and store operations.

• Review business data and metrics to evaluate progress toward goals and adjust as needed.
• Open/close the store in accordance with checklists.
• Manage product presentation tasks, restock, and maintain the store’s format according to company standards.
• Assign Educators cleaning tasks to maintain a luxury store environment.
• Ensure use of in-store technology to support operations and guest experiences.
• Adhere to safety policies and applicable laws/regulations.

• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work as part of a team and also independently; capable of moving through the store to assist guests.
• Ability to move boxes weighing up to 30 lbs (13.6 kg); work in an environment with bright lights and loud music.

• Experience: Retail/sales leadership preferred (supervisor or people management not required).
• Education: High school diploma or equivalent preferred; bachelor’s degree or equivalent a plus.

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older; provide Right to Work documentation as required (EMEA).
• Must be able to travel to the assigned store with own transportation.

Our total rewards program includes competitive base pay, team-based bonuses, extended health plans, paid time off, savings plans, employee discounts, fitness/yoga classes, parenthood top-up, and personal and professional development programs. Availability of benefits varies by location and employment type; the company reserves the right to modify benefits at any time.

For accommodations or questions about how your abilities translate to the role, please contact accommodations@lululemon.com with the position title, location, and your question or request.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Marketing and Sales; Industries: Retail