Lead CEE

Location: Home based

Salary: Between £35,200 - £41,500 per annum, dependant on experience plus excellent benefits

Schedule: Permanent, Full Time

Ready to impact a better future?

As a Lead CEE in our Employment Skills and Training (EST) team, you’ll shape high‑impact training and development solutions that help colleagues, learners, employers, and partners thrive. You’ll translate the needs of Customer Experience and Engagement (CEE) contracts into purposeful, future‑focused programmes that create real change.

You’ll play a key role in driving positive impact for the communities we support. By leading on design, delivery, and continuous improvement of our induction and learning programmes, you’ll help ensure people gain the skills, confidence, and opportunities they need to progress.

What You’ll Do As a Lead CEE

  • Lead on understanding and translating CEE contract needs into effective training and development solutions
  • Lead the design and ongoing enhancement of training programmes, ensuring they meet commissioner, regulatory, legislative, compliance, Ofsted, and awarding‑body requirements
  • Lead on measurement and performance data to inform customers, commissioners, and continuous improvement
  • Lead the delivery of efficient and effective induction programmes across different client areas
  • Deliver training interventions both face‑to‑face and remotely in line with programme needs
  • Ensure inclusive and accessible training aligned with Serco’s Equality, Diversity and Inclusion (EDI) principles
  • Maintain awareness of safeguarding, Prevent, learner welfare, and health and safety requirements
  • Support strong collaboration across segment leads, trainers, internal teams, and delivery partners
  • Contribute to planning, policy formation, and programme evaluation
  • Build partnerships with external organisations to support CEE programme development
  • Support the onboarding and development of trainers, fostering collaboration, best practice, and high standards
  • Identify and manage operational risks related to programme delivery
  • Support participants, learners, and agents with tailored development to improve job readiness and outcomes

Does this sound like you?

  • Current knowledge of CEE contracts and programmes
  • Experience leading teams and delivering learning programmes to an “Expected Standard” (or equivalent) quality level
  • Minimum Level 3 in Education and Training or CIPD (or working towards)
  • Experience designing and delivering adult vocational and/or non‑vocational programmes, including blended and digital learning
  • Strong planning, organisation, adaptability, and interpersonal skills
  • Experience working under pressure to meet customer expectations
  • A commitment to personal development and continuous learning
  • Desirable: Team Leader Level 3, and/or experience working within regulated quality environments such as Ofsted or awarding bodies

What We Offer

  • Holidays: Up to 25 days plus bank holidays
  • Pension: Up to 6% contributory pension scheme
  • Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
  • Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
  • Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
  • Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and the option to donate pennies from your monthly pay to the Serco People Fund Charity
  • Employee networks: Inclusive colleague networks representing LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds
#J-18808-Ljbffr Salary: GBP 35200 - 41500 per year
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