Learning and Development Consultant | Customer Success

What you’ll be doing We are seeking a dynamic and experienced L&D Professional to join our team. The primary responsibility of this role is to manage and nurture our community of customers, ensuring their success and satisfaction with our products or services. This role involves designing and delivering customer engagement and success initiatives using a one-to-many approach. You will leverage your L&D knowledge and experience, acting as a subject matter expert for customers and stakeholders. Key responsibilities Project-focused Deliverables: Scoping customer needs and designing effective workshops and support programs to achieve measurable and successful outcomes. Community Engagement: Building, growing, and maintaining a vibrant community through proactive engagement both online and offline. Facilitating discussions, Q&A sessions, product workshops, and feedback forums to embed our customers into the Thrive experience. Relationship Management: Understanding customers\' critical business needs, goals, pain points, and success criteria to foster ongoing engagement and integration into our business. Advocacy & Feedback: Championing our brand and services to identify and develop advocates who can participate in testimonials, case studies, and awards. Retention & Renewals: Monitoring customer health metrics such as usage patterns and satisfaction scores to proactively identify actions for expansion or renewal. Cross-functional Collaboration: Working closely with sales, marketing, and product development teams to ensure customer success aligns with overall business objectives. What we’re looking for Proven experience in L&D organizations, delivering impactful learning interventions and programs. Ability to build strong relationships across all levels of the business, engaging confidently with senior leaders and team members. Strong communication skills; ability to articulate complex ideas clearly. Proficiency in CRM software (e.g., Salesforce) for managing customer interactions. Willingness to learn customer success principles and analyze engagement data. Empathetic listening skills; genuine care for helping customers succeed. Creative thinking to devise solutions tailored to community needs. Results-driven mindset focused on delivering value for customers and the organization. Team-player capable of collaborating internally and advocating externally for customers. Authentic personality and willingness to bring your full self to work. Desirable: experience in customer success or community management within a B2B or SaaS environment. #LI-Hybrid #J-18808-Ljbffr Salary: GBP 36000 - 60000 per year Experience: 3 years required

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