Maintenance and Reservations Couple – Live In
We are looking for a couple (or friends willing to share a room) to join our team at Hell Bay Hotel in Maintenance and Reservations positions.
Due to limited accommodation, these roles are only suitable for a couple or two friends willing to share a room. Regretfully, we cannot accept single applications for this vacancy.
- Department: Hell Bay Hotel
- Salary: Maintenance Manager - from £13.50 per hour, dependent on experience
- Reservationist - from £13.00 per hour, dependent on experience
- Benefits: Tips, accommodation and all meals provided (meals from March-October only)
- Hours: Full time, 2 days off per week
- Contract Length: Seasonal, October 2026 to October 2027 (Maintenance Manager with potential to become permanent)
Working and Living Here
If the opportunity to live and work on a subtropical island isn't enough, there's a range of great benefits and perks, including:
- On-island accommodation, minutes from the beach
- Paid relocation to the island at the start of your time with us
- Competitive pay
- 20% off in our restaurants, pub, spa and shops
- Free scheduled boating and camping kit hire, and discounted watersports equipment hire, to help you explore
- And many more...
In order to process any application, we require confirmation you are eligible to work in the UK. Unfortunately, if you are not, we are unable to help with the necessary paperwork to assist with this.
Maintenance Manager
Duties Include:
- Managing a team whilst prioritising and actioning all hotel maintenance requirements.
- Ensuring high standards of functionality, efficiency and health and safety throughout the property
- Repairing damaged facilities and equipment, painting and decorating, and assisting the Hotel Manager with coordinating renovations and additional projects
- Swimming pool and plant room maintenance, maintenance of sewage systems, waste disposal, and general gardening/outdoor maintenance
- Liaising with our wider Services and Maintenance teams on Tresco for assistance with repairs, as well as meeting freight boats and transporting deliveries to the hotel
- Guest-facing work, including assisting the Porter with transporting luggage to and from the quay, and meeting and greeting guests from the boat upon arrival
- Guest-facing work, including assisting the Porter with transporting luggage to and from the quay, and meeting and greeting guests from the boat upon arrival
Our Ideal Candidate
- Experience in a similar role (essential), along with any qualifications or exposure to: electrics, plumbing, fire safety, carpentry, plant room management and relevant health and safety regulations.
- Full, clean UK driving licence (essential)
- A hands-on, can-do person with an eye for detail
- Able to prioritise conflicting demands and allocate budget accordingly
- Welcoming and helpful with friendly customer service
- Able to quickly pick up new skills in a new environment
- Proactive, self-motivated and able to work well both individually and as part of a larger team
- Good communication and people management skills
- Willing to work weekends and be on call two evenings per week
- Previous telehandler experience (desirable)
Reservationist
Duties Include:
- Welcoming and checking guests in and out of the hotel
- Assisting with reservations and quotes, responding to emails and undertaking administration duties as required
- Assist guests with general queries regarding boat trips, local knowledge and informing guests of travel arrangements
- Handling mail and daily banking, as well as keeping the office clean and tidy
- Keeping the hotel shop stocked and processing transactions
- Listening to guest baby monitors in the evenings
- Coordinating with housekeeping and maintenance teams to keep suites maintained to the highest standard
Our Ideal Candidate
- Must have a polite and friendly manner
- Able to work well as part of a team as well as alone
- Should have excellent customer service skills that can be evidenced
- Must have English fluency and the ability to converse easily with a wide range of people, both in writing and verbally
- Will be self-motivated with a proven ability to work in an organised and efficient manner
- Should have the ability to remain calm and professional in busy and high-pressure situations
- Must have ability to prioritise tasks effectively
- Must have a working knowledge of Microsoft Office software such as Outlook, Excel, Word and Access
- Previous work experience in a reception or reservations environment is desired
About Hell Bay Hotel and Tresco Island
At the heart of the Isles of Scilly archipelago, 28 miles from the Cornish coast, Tresco Island is a family-run business comprising the whole island of Tresco and the Hell Bay Hotel on the neighbouring island of Bryher.
With timeshare and rental cottages, a 16-bedroom inn, two restaurants, a world-famous garden, a spa, an art gallery, a shop and a working farm, Tresco is a subtropical island known for its deserted bays, aquamarine seas and exceptional guest experiences.
Just across the water on the neighbouring island of Bryher, Hell Bay Hotel stands as Scilly’s highest-rated hotel and restaurant. Our boutique hotel offers 25 suites, a 3AA Rosette restaurant, a Crab Shack and wellness facilities - a haven of calm amidst the wild seascape of Bryher's west coast.
