Maintenance Operative - Customer Facing

Maintenance Operative

Location: Prime Residential Estate, North West London
Salary: £40,000 per annum
Contract: Permanent | Full-Time

Be the Face of a Prestigious Residential Estate

We're recruiting on behalf of one of the UK's leading property brands for a Maintenance Operative to join a prestigious residential estate in North West London.

This is far more than a traditional maintenance role. You'll be the day-to-day face of the estate, building strong relationships with residents, liaising with the client and ensuring the development is maintained to an exceptional standard.

If you're hands-on, take pride in your work and enjoy dealing with people just as much as carrying out repairs, this could be the perfect opportunity.

The Role

No two days are the same. You'll combine practical maintenance duties with resident engagement, contractor coordination and estate operations to help deliver an outstanding living environment.

Your responsibilities will include:

  • Carrying out minor repairs, maintenance and decorating across the estate.

  • Acting as the first point of contact for residents with maintenance-related queries.

  • Coordinating specialist contractors and overseeing works on site.

  • Completing regular inspections of communal areas and vacant properties.

  • Conducting routine health & safety, fire safety and security checks.

  • Managing keys and contractor access.

  • Welcoming new residents and supporting move-ins where required.

  • Ensuring communal areas remain clean, safe and presented to a high standard.

  • Working closely with the client and wider property management team to ensure a first-class service is delivered.

About You

We're looking for someone who enjoys working in a customer-facing environment and is happy taking ownership of day-to-day estate operations.

You'll ideally have:

  • Experience in a maintenance, facilities or property role.

  • Practical skills covering basic repairs, decorating and general building maintenance.

  • Excellent customer service and communication skills.

  • Confidence dealing with residents, contractors and clients professionally.

  • A proactive attitude and strong problem-solving skills.

  • Good understanding of health & safety within residential or commercial buildings.

  • The ability to work independently while managing a varied workload.

What's on Offer

  • Join a leading property brand with an excellent reputation.

  • Work within a high-quality residential environment.

  • A varied role combining maintenance, customer service and estate operations.

  • Opportunity to develop your career within residential property and facilities management.

  • Competitive salary and supportive team environment.

If you're looking for a role where you can combine hands-on maintenance with exceptional customer service and become a key part of a thriving residential community, we'd love to hear from you.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...