Manager, Go-To-Market & Customer Care

<p>You are the in-house expert, responsible for architecting, implementing, and managing processes and systems for Sales, Marketing & Customer care functional areas. Establish and maintain relationship with business stakeholders, such as worldwide Sales Operation & Customer care leaders. Drive the governance of the system integrity and performance of Salesforce platforms. Lead a team of Software Engineers/Developers to design, develop and integrate innovative software technologies. Design and build solutions on the Salesforce.com platform utilizing Apex and Visualforce to automate business processes and increase operational leverage. Implement web-based and or buy solutions for Customer support/ care technology to improve customer interaction for after sales and support services (warranty, parts orders, eCommerce, Service request). Manage key relationships with strategic vendors (offshore & Onsite) for ongoing support and enhancements.</p><p>General Motors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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