Medical Receptionist Full Time/ Part Time

At Bexley Medical Group, our mission is to provide the best healthcare to our patients. We\'re a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients\' lives.

You will be working across our 3 sites to support the delivery of the highest quality primary care service to our patients. Day to day responsibilities include answering patient queries on the phone and in person, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations and completing administrative tasks. You will need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.

You will also be providing administrative duties to assist in the smooth running of the Practice. Communicating effectively between patients and other healthcare agencies

This is not an exhaustive list.

Main duties of the job

Experience of working in a medical surgery will be very beneficial and also use of EMIS and Docman.

You will need to be empathetic towards patients and also have a calm and clear attitude.

Incoming and outgoing mail and messages will need to be passed in an efficient way.

You will need to be computer literate as you will be dealing with data entry/data collations.

A good understanding of Data Security will be essential

Keeping reception area, notice boards and leaflet dispensers tidy and free from obstruction.

This is not exhaustive.

About us

Our surgeries are across 3 sites; Bexleyheath, Bexley and Erith. We have over 20,000 patients across the three sites.

We are a large team comprising of GP partners, salaried GPs, PAs, Nurses, a pharmacy team, administrative teams and reception teams.

Job responsibilities

Thepurpose of the role is to:

Offergeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of thePractice including the provision of secretarial and clerical support toclinical staff and other members of the Practice team

Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Duties andResponsibilities:

Theduties and responsibilities to be undertaken by members of the Practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the Senior Receptionist/Practice Manager, dependenton current and evolving Practice workload and staffing levels:

• Openingup/locking-up of Practice premises and maintaining security in accordancewith Practice protocols
• Maintainingand monitoring the Practice appointments system
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information
• Filingand retrieving paperwork
• Processingrepeat prescriptions in accordance with Practice guidelines
• Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with Practice procedures
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Clearingand re-stocking consulting rooms as required
• Providingclerical assistance to Practice staff as required from time totime, including word/data processing, filing, photocopying and scanning
• Ordering,re-ordering and monitoring of stationery and other supplies
• Dealingwith clinical waste
• Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictly confidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:

• Usingpersonal security systems within the workplace according to Practiceguidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

• Alert otherteam members to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognise the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognisepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the Implementation ofServices:

Thepost-holder will:

• Apply Practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines willaffect own work
• Participate inaudit where appropriate

Person Specification

Qualifications

• Experience of working in a GP Practice, confident on EMIS and Docman.
• Computer Literate.
• Flexible to cover sickness or annual leave.
• Able to cover morning and/or evening shifts.
• The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to negotiate with patients. Youll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.