Overview

Cantilupe and Hampton Dene Surgeries require a Medical Receptionist to support the smooth running of the practice. You will need to be cheerful, helpful and like working as part of a team, supporting each other in all aspects of the role.

This is a part time position, working the following hours -

Monday 8.30-4.15 (7.25 hours)

Tuesday 8.30-5.00 (8 hours) (Hampton Denesurgery)

Wednesday 8.30-5.00 (8 hours)

Thursday 1.00-5.00 (4 hours)

Friday 1.00-6.45 (5.75 hours)

TOTAL 33 hours

You will be required to ensure the reception area of the Practice runs efficiently and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main duties of the job

Duties of this position include booking appointments and dealing with patient requests over the phone or face to face, keeping patient data up to date using the practice\\\'s own computer system, filing and handling repeat prescription requests. Processing emails via Outlook and general housekeeping. The post will require a good level of IT knowledge, including dealing with emails and attachments, and the use of Microsoft Outlook.

Excellent communication skills, a flexible approach to life, a polite telephone manner, ability to work under pressure and understanding of patient confidentiality are essential.

You will have a good standard of education with the ability to work as part of a team and work on your own initiative.

Previous GP Surgery experience, NHS or health related background, a computer qualification and/or AMSPAR training would be advantageous for this position but not essential.

About us

We are a 12600 patient practice operating over 2 sites within Hereford city.

We pride ourselves in being helpful and supportive at all times to patients and colleagues. You will need a cheerful disposition, a good telephone manner, have a willingness to learn and be keen to help patients at all times.

Flexibility is essential as you will be expected to provide additional hours to cover annual leave and sickness at both sites as the need arises and often at short notice.

The NHS pension scheme will be available to you as will an employee assistance program, which offers counseling support to you and your family members.

Job responsibilities

JOBTITLE: RECEPTIONIST

REPORTS TO: PARTNERSAND PRACTICE MANAGER

HOURS: 33 hours per week plus additional hours to cover annual leave and holidays.

The surgery needs reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should the need arise.

Place of work- The hours of this post may be split over 2 sites

Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective, efficient, polite and courteous reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Day to day work :

Deal with emails and reply accordingly.

You must be able to use email and attachments via Microsoft Outlook.

Enter requests for home visits on computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours or sooner if needed.

Enter patient information on to the patient\\\'s computer records as required.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Action on line forms submitted for patients, with training.

Help patients to navigate the NHS app access systems and provide relevant information and forms.

When taking paperwork from patients such as reports to complete, you will ensure patients are given the correct information regarding charges and time scales.

Change patient addresses or contact details on both computer and paper records

Open premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure all clinical rooms are stocked and ready for use the following day.

Ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff

Other work:

Testing urine samples as requested by clinicians

Photocopying as requested

Emptying bins and leaving surgery clean and tidy after evening surgeries plus any other cleaning duties as required

Person Specification

Qualifications

• Good standard of education grades A-C English and maths
• Flexible around working hours and providing cover, often at short notice
• Good basic IT skills ideally keyboard experience to a reasonable level and email and internet knowledge
• Caring manner
• Motivated
• Able to take instruction, learn new tasks quickly but know own limits with knowledge
• Ability to communicate with other staff, patients and GPs plus outside agencies in a pleasant manner
• Able to work on own and as part of the team
• Able to use initiative
• Self motivated
• Able to work under pressure
• Good sense of humor
• Previous GP surgery work or health care as receptionist, including knowledge of EMIS clinical system
• AMSPAR Medical Receptionist training
• Health background with some knowledge of medical terminology