Job Req ID: 62000 Posting Date: 7th Sep 2026 Closing Date: 28th Sep 2026 Location: Birmingham About The Role As a valued member of BT's Network Service division, you will be part of the Migration Control Centre (MCC), a highly skilled team responsible for delivering critical network migrations, upgrades, and technology integrations across the BT estate. This is a business-critical role where you will plan and execute complex network changes during night-time maintenance windows, including the introduction of new technologies, software upgrades, service migrations and infrastructure transformations. These activities often involve the temporary withdrawal of live services, making a Right First-Time approach essential. You will be accountable for ensuring services are restored successfully and in an improved state by following strict, proven processes and robust risk controls. Working on some of the UK's most important network programmes, including Nationwide Critical Infrastructure projects, you will help maintain and evolve the networks that keep businesses, emergency services, and communities connected and protected. Whether operating within Network Infrastructure or Service Migrations, you will be at the forefront of BT's largest and most complex network changes. The MCC delivers change at a scale and level of risk unmatched elsewhere in the organisation, demanding strong technical expertise, sound decision-making, and a solid understanding of network change management and risk mitigation. This role is an in office at BT's Birmingam office for all 4 night shifts during Monday to Thursday (choice of shifts are 9pm – 6pm or 10pm – 7am) There’s a shift allowance that compliments the base salary for this role What You'll Be Doing Work a permanent Monday to Thursday night shift pattern. Plan, schedule, and deliver complex network changes in line with agreed timescales, technical standards, and service requirements. Own network changes, incidents, escalations, service restoration activity, and Post Incident Reviews (PIRs) within assigned projects. Maintain accurate, fit-for-purpose processes and playbooks that meet Serious About Service and PL documentation standards. Act as technical lead for new and existing projects, supporting Migration Professionals with technical guidance and delivery assurance. Validate processes and complete First Office Application (FOA) testing to confirm readiness, quality, and operational suitability. Identify and support opportunities for transformation, simplification, efficiency, and automation. Develop own skills and support colleagues through knowledge sharing, coaching, shadowing, feedback, and training. Provide clear progress updates to Migration Professionals, leadership teams, and key stakeholders. Demonstrate initiative, accountability, and ownership in delivering projects, improving service, and supporting operational excellence. Key Skills & Experience for the Role Working-level networking knowledge and router configuration experience. Proficient in Microsoft Office applications. Understanding of managing network or IT changes, incidents, and associated follow-up activity. Able to remain calm under pressure and apply critical thinking. Strong interpersonal, communication, and collaboration skills. Good understanding of Network Delivery processes and procedures. Desirable Skills & Experience for the Role Experience using automation to simplify processes and increase output. Understanding of project management principles. Vendor networking knowledge/qualification, such as Nokia NRS, Cisco CCNA, or equivalent. Role Benefits Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.