Operations Executive (part-time, flexible) James & Ella A happiness & wellbeing co. for dogs, f[...]

Overview

Operations Executive
Location: Remote (UK-based)
Hours: 0.5 FTE (part-time, flexible)
Salary: £26,000 pro rata
Reports to: Finance Manager

We’re James & Ella, a happiness and wellbeing company for dogs founded by James Middleton. Since launching as a D2C premium dog food brand in 2019, we’ve expanded into national retailers across the UK – including Sainsburys, Waitrose, Ocado and a growing number of independent retailers. To help manage the growing operations, we’re looking for a proactive and detail-oriented Operations Executive. This role is ideal for someone who is organised, adaptable, and enjoys working across operations, finance, and customer service.

Responsibilities

  • Operations & Logistics
    • Manage and book customer retail orders, ensuring smooth and timely deliveries.
    • Review and monitor stock levels weekly to maintain availability across all SKUs.
    • Oversee the purchase order process and liaise with suppliers to manage lead times.
    • Track and replenish packaging stock for specific product lines.
    • Support event preparation and logistics when needed.
  • Finance & Admin
    • Invoice customer orders and track payments.
    • Assist with bookkeeping and other finance-related administrative tasks.
    • Provide support for ad-hoc and project-based operational tasks.
  • Customer Service (cover)
    • Respond to customer queries promptly and professionally via email or other platforms.
    • Help ensure an excellent customer experience across all touchpoints.

What We’re Looking For

  • 1-2 years minimum experience in an operations role, or relevant degree.
  • Strong working knowledge of Excel or Google Sheets (comfortable with formulas, data entry, and analysis).
  • Excellent attention to detail and organisational skills.
  • Strong written and verbal communication skills.
  • Confidence working with data and product information across multiple systems.
  • Adaptability and a proactive approach to problem-solving.
  • A willingness to learn and support across multiple functions.

Bonus skills (not essential)

  • Experience in wholesale, e-commerce, or marketplaces.
  • Previous experience in a customer-facing role.

What We Offer

  • A flexible, part-time remote role within a growing business.
  • Opportunities to develop skills across operations, finance, and customer service.
  • A collaborative, supportive team culture.
  • Competitive salary and potential to grow within the role.
  • 25 days pro rata annual leave entitlement + bank holidays.
  • Discounted dog food and treats.
  • Occasional team days in London.
#J-18808-Ljbffr Salary: GBP 15600 - 19500 per year
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