Operations Shift Manager

Freightserve recruitment are looking for a Operations Shift Manager for a well-established Freight Company. The company is based in the East Midlands area.

Job description:-

  • Liaise with other departments to solve problem shipments.
  • Arrange collections and deliveries where required.
  • Monitor warehouse Operations.
  • Operating IT-systems - as required.
  • Answering and returning customer emails and calls in a timely manner and to agreed standards.
  • Be polite and always respond positively to customers/colleagues.
  • Investigating missing, late, and damaged parcels with analysing CCTV footage.
  • Entering data accurately and efficiently in a timely manner.
  • Building cardboard containers and pallets, using shrink wrap.
  • Using pallet trucks cages and transferring parcels and pallets between warehouses
  • Creating container labels.
  • Ensure correct scans are applied to both shipments and containers.
  • Picking & Packing orders and processing through IT systems.
  • Assisting with stock takes.
  • Operating IT-systems.
  • Producing accurate carrier labels for all shipments.
  • Making sure that the correct shipping information is attached to all parcels.
  • Work includes regular light, medium and occasional heavy manual lifting and handling.

Compliance:-

  • Becoming the main point of contact for all compliance related matters such as Security, H&S, DG limited to what actually is processed in the MW
  • Completing regular audits, reporting findings and follow up with solutions
  • Supporting the administration of H&S and calibration checks (this is only for the Main Operations areas)
  • Main point of contact for incident, accident, dangerous occurrence and fault reporting
  • Mentoring Supervisors, Team Leaders on compliance matters
  • Assisting in maintaining security of warehouse.
  • Adhere to health and safety policy, and other requirements relating to care of equipment.
  • Carry out Daily checks as instructed.
  • Coordinate procedures with regards to security protocols.
  • Enforce and monitor DG compliance, Health & Safety rules and regulations.
  • Review reports on incidents and breaches, investigate and resolve issues.
  • Understand, support and complete staff vetting procedure.
  • Check shipping paperwork is correct before lodging.
  • Enforce and monitor DFT rules and regulations.

Management:-

  • Deputising for HUB manager
  • Carry out inductions, training, and mentoring.
  • When required being the main point of contact for liaising with external authorities such as police.
  • Taking ownership of inductions and ongoing training
  • Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.
  • Check staff have adequate training to complete their tasks.
  • Attend meetings with senior management to determine operational needs.
  • Ensuring work areas and warehouse are kept clean, neat, and well-organised.
  • Organise workload during the shift and report back to line management.
  • Liaising with staffing agencies and managing cover.
  • Completing attendance reports accurately and in timely manner.
  • Completing staff interviews, return to works, investigating and disciplinaries.

Essential Skills:-

  • Competent numerical and mathematical abilities.
  • Previous experience in a similar role.
  • Intermediate working knowledge of Microsoft Office products.
  • Knowledge of security, health & safety requirements of a warehouse operation.
  • Capable of light, medium and occasional heavy manual work.
  • Demonstrable working knowledge and experience of a similar position.
  • Ability to multitask and adapt in line with business requirements.
  • Excellent business communication skills both verbal and written.
  • Polite and friendly manner.
  • Empathetic towards others, both clients and colleagues.
  • Ability to identify and assess customers’ needs to achieve satisfaction.

Shifts:

Shift one 11:30 – 20:00

Shift two 13:30 - 22:00

Shift three 18:00 – 02::30

Shift four 19:30 - 08:00

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

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