Operations Support Agent

Overview

Join to apply for the Operations Support Agent role at FedEx.

We have an exciting opportunity for you to join our team of Operations Support Agents.

Working hours: 20 per week

Shift pattern: Monday to Friday 16:00 - 20:00

Salary: £13.42 per hour. Premium paid for hours worked between 19:00 - 22:00 and 22:00 - 06:00.

Location: Maidstone, England, United Kingdom (as referenced in the original posting).

Who We Are FedEx is a leading express transportation company with a global reach, serving more than 220 countries and territories. We are committed to delivering exceptional service to our customers and investing in our people.

What You Will Be Doing

  • Ensuring that customers\\\' urgent packages get to the right place, on time
  • Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
  • Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for next-day delivery
  • Entering data into our in-house tracking system
  • Maintaining clear and effective communication and collaboration with the team, your manager, and other operations stations
  • Adhering to FedEx processes, procedures and controls, and regulatory requirements

What Do You Bring With You

  • Good communication and social skills
  • Ability to work in a fast-paced environment with strict timelines
  • Ability to manage your own time effectively with attention to detail

What Do We Offer

  • Attractive compensation package
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family
  • Employee reduced-rate shipping
  • Great career opportunities
  • FedEx is a trusted brand with a long-standing reputation

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path — we’re ready to invest in your development. Join FedEx.

Diversity & Inclusion is a core value at FedEx. We are an equal opportunity employer and committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company FedEx is one of the world\\\'s largest express transportation companies with a global network. Our People-Service-Profit philosophy (P-S-P) guides decisions and drives our culture, emphasizing care for our staff and delivering quality service to customers.

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