Part Time Evening and Weekends Customer Care Assistant

Are you passionate about delivering exceptional customer experiences both in-store and online? Skinnydip London is looking for a Store & Customer Service Representative to join us at our Camden location - 15 hours per week. This hybrid role blends the best of retail and customer service, offering you the chance to become an expert in our products while providing top-tier support to our customers across multiple platforms. Delivering outstanding customer service in-store and online, ensuring every customer interaction is memorable Providing knowledgeable, honest, and tailored product advice to help customers find exactly what they need Managing stock efficiently: receiving deliveries, processing returns/refunds, and rotating inventory Assisting customers via email and live chat, resolving queries related to orders, refunds, and logistics Keeping up-to-date with Skinnydip’s latest products, promotions, and brand news Supporting the wider team with store cleanliness, merchandising, and daily operations Navigating multiple IT systems with ease to provide smooth service A warm, approachable, and friendly personality who loves helping people A genuine passion for delivering exceptional customer experiences Confidence in communicating clearly and professionally, both verbally and in writing Flexibility to work varied shifts, including weekends, as part of a 30-hour weekly schedule A real enthusiasm for the Skinnydip brand and products Location: Camden Store & Skinnydip London Office (Hybrid) Hours: 15 hours per week, flexible shifts Salary: GBP 13 - 16 per hour

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